Phone Triage Nurse
Acton Medical Associates, PC•Acton, MA
•Onsite
About The Position
Acton Medical Associates, PC is a community-oriented group committed to the highest quality of care. We are currently hiring full time and part time (3-5 days per week) RNs and LPNs for our busy primary care practice to work as on-site phone triage nurses for our internal medicine patients. This is an on-site position located in our Acton office.
Requirements
- Current Massachusetts licensing and CPR certification required.
- Electronic medical record knowledge.
Nice To Haves
- Experience with phone triage in a group practice preferred.
- EClinicalWorks experience a plus.
Responsibilities
- Triage patients over the telephone.
- Assesses and evaluates their concerns. This includes screening the illness, advising the patient in home self-care when appropriate and facilitating an office visit with physician when necessary.
- Responsible to decide and coordinate timeliness of visit i.e., emergency room, urgent, this week, next week, etc.
- Teach patients about diagnosis, treatment, medications and diet.
- Provides emotional support to patients and parents.
- Coordinates patients' needs with all other departments as needed.
- Complete all required paperwork and documents care rendered in all appropriate locations.
- Use the electronic medical record to document patient care and to communicate with providers and other staff regarding same.
- Refill patient prescriptions adhering to principles of safety and medical knowledge.
- Responsible to assist staff members and to stay current with procedures, policies: and protocols.
- Maintains patient confidentiality.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
