Dolan Phone Sales Concierge

Dolan Auto Group•Reno, NV

13d•Onsite

About The Position

Dolan Auto Group is seeking an energetic Phone Sales Concierge to work in its Sales Business Development Call Center at Toyota in Reno, Nevada. The role helps customers find the right vehicle, arrange sales appointments, and build long-term customer relationships. The workplace is described as fun, fast-paced, collaborative, and rapidly growing, with opportunities for growth and advancement. The position also assists guests with completing purchases online. Dolan Auto Group is a family-owned and operated business that has served the Reno Tahoe community since 1982. The company reports employing over 550 local residents and emphasizes community involvement and treating employees and customers like family. Salary is undisclosed.

Requirements

High school diploma or equivalent.
Acceptable driving record and a valid driver's license.
At least 18 years of age.
Ability to multitask in a fast-paced work environment.
Strong organizational skills and attention to detail.
Strong communication skills.
Team-oriented approach focused on exemplary customer service.

Responsibilities

Answer incoming sales calls, emails, and internet leads.
Help customers find a suitable time to view the vehicle inventory.
Follow up with prospective clients over the long term.
Set appointments with the sales team.
Update guest information in company systems.
Maintain thorough knowledge of the available vehicles.
Maintain ongoing relationships with customers.
Assist guests in completing purchases online.

Benefits

Paid time off/vacation.
Employer-paid health insurance.
Employer-paid dental insurance.
Employer-paid vision insurance.
Employer-paid short-term disability insurance.
Employer-paid term life insurance.
Employer-matched Christmas Club savings fund.
Employee pricing on vehicle purchases, service, and parts.
Training, tuition, and certification reimbursement for job-specific training.
Exclusive employee discounts through select local businesses.
401(k) retirement plan.
Optional Allstate supplemental benefits at the employee's expense, including additional dental, vision, short-term disability, accident, and cancer coverage.