Phone Booker / Appointment Scheduler – REMOTE

AIL•Portland, ME

3d•Remote

About The Position

We're looking for a motivated, organized, and people-focused Remote Phone Booker / Appointment Scheduler to help support our growing recruiting team. In this role, you'll connect with prospective candidates who have already expressed interest in our career opportunities, confirm their interest, schedule appointments, follow up when needed, and help create a positive experience from the very first conversation. If you're confident on the phone, great at staying organized, and enjoy connecting people with opportunities, this could be an excellent fit. No previous recruiting or appointment-setting experience is required—training is provided.

Requirements

Have excellent verbal communication skills
Sound friendly, confident, and professional on the phone
Are comfortable making a high volume of outbound calls
Enjoy talking with different people throughout the day
Are organized and detail-oriented
Follow through consistently
Can work independently without constant supervision
Manage your time effectively
Are comfortable working toward daily activity and appointment goals
Learn new technology quickly
Maintain accurate notes and records
Have a positive, professional attitude
Are dependable and accountable
Are coachable and open to feedback
Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have a reliable computer or laptop
Maintain reliable high-speed internet
Have a working microphone/headset
Maintain a quiet environment for phone calls
Be comfortable making frequent outbound calls
Be comfortable learning web-based technology
Maintain professional communication with candidates
Be reliable and consistent with follow-up

Nice To Haves

Previous recruiting or appointment-setting experience
Previous experience in Appointment Setting
Customer Service
Recruiting
Call Centers
Reception
Administrative Support
Scheduling
Inside Sales
Lead Follow-Up
Client Services
Staffing
Talent Acquisition
Hospitality
Retail

Responsibilities

Make outbound calls to warm candidates who have already applied or expressed interest
Introduce yourself and create a friendly, professional first impression
Confirm candidate interest in learning more about the opportunity
Schedule candidates using our online calendar system
Assist candidates with selecting available interview times
Confirm upcoming appointments
Follow up with candidates who missed previous appointments
Help candidates reschedule when necessary
Answer basic questions regarding the interview and scheduling process
Maintain accurate notes from candidate conversations
Record call outcomes and appointment status
Update candidate information within our recruiting system
Track scheduled, confirmed, missed, and rescheduled appointments
Communicate through phone, email, and text when appropriate
Maintain organized follow-up lists
Collaborate with recruiters and hiring managers
Help keep the interview and recruiting pipeline moving efficiently