Phlebotomy Representative - Site Lead

Quest Diagnostics•Greenbelt, MD

About The Position

The Phlebotomy Representative - Site Lead delivers professional phlebotomy services at an assigned Patient Service Center (PSC) or Client Office (IOP). The role ensures accurate specimen collection, patient identification, and adherence to testing protocols while providing a professional and efficient experience for patients, staff, and clients. The representative is expected to maintain a consistently low error rate, handle complex collections and patient or client situations, and support on-site staff. The position demonstrates the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement. The Site Lead directs daily site operations in accordance with standard operating procedures, supports and coaches on-site staff, and, with training, serves as a mentor and resource for new and experienced employees. The role helps ensure that site activities are accurate and timely and supports upkeep, scheduling, supplies, records, cleanliness, and safety. The position is assigned to a single site, with minimal travel beyond designated work sites. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, with rotational weekend work; flexibility to work weekends and holidays as needed is required. The stated pay range is $23.20–$24.90 per hour. Salary offers are based on relevant skills, training, experience, education, certifications where applicable, and market and organizational factors. Successful candidates may be eligible for annual performance bonus compensation.

Requirements

Two years of phlebotomy experience.
High school diploma or equivalent.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Proven phlebotomy skills, including pediatric and geriatric collections.
Keyboard and data-entry experience.
Ability to perform accurate, error-free work in a fast-paced setting and help the team with difficult draws.
Strong communication skills and ability to adapt to change.
English proficiency required.
Phlebotomy certification required in California, Nevada, Washington, and Louisiana.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive hand motions requiring fine dexterity; stand or sit for extended periods; walk and stand frequently; and occasionally bend, kneel, reach, twist, or pull.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.
Flexibility to work weekends and holidays as needed.

Nice To Haves

Customer service experience.
Completion of a phlebotomy-accredited program, medical assistant training, or paramedic training.

Responsibilities

Perform specimen collections for a variety of tests, including venipuncture and capillary draws, and handle difficult draws such as pediatric, geriatric, and hard-stick collections while maintaining a low error rate.
Obtain patient identification and signatures to confirm specimen-labeling accuracy.
Enter data as necessary, including patient registration, test orders, and billing information.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test orders.
Research test and client information and confirm and verify written and electronic orders using laboratory technology systems or the directory of services.
Independently resolve routine patient and client concerns and appropriately escalate non-routine issues.
Communicate professionally with clients to resolve, refer, or document problems; prepare problem documentation and report critical issues as they occur.
Provide respectful and efficient service to patients and clients, answer patient questions, and use communication, problem-solving, and collaboration skills to complete daily procedures.
Maintain a clean, orderly, welcoming, and safe collection environment.
Handle multiple priorities in a high-volume setting.
Direct daily site operations in accordance with standard operating procedures and coach on-site staff as necessary.
With training, mentor and serve as a resource for new and tenured employees.
Ensure daily office activities are completed accurately and on time.
Support site upkeep and maintenance, including compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, and preparing schedules.
Obtain identification, accurately enter billing information, and collect payments when required, following corporate policies.
Follow departmental policies, procedures, safety protocols, and compliance standards, including patient-information confidentiality.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks such as stocking supplies, maintaining logs, sanitizing, filing, using email, and answering phones.
Complete all training and maintain current phlebotomy skills and knowledge.
Work flexibly, including weekends and holidays as needed, and travel minimally beyond designated work sites.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and health/flex time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.