Phlebotomy Representative - Site Lead

Quest Diagnostics•Fresno, CA

7d•$25 - $27•Onsite

About The Position

Deliver professional phlebotomy services at an assigned Patient Service Center (PSC) or Client Office (IOP). Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Provide a professional and efficient experience for patients, staff, and clients, maintaining a consistently low error rate while handling complex collections and patient or client situations and supporting on-site staff. Demonstrate Quest’s 5Cs—Customer First, Care, Collaboration, Curiosity, and Continuous Improvement—in all interactions. The Site Lead directs daily site operations, follows standard operating procedures, coaches and mentors on-site staff, and helps ensure office activities are accurate and timely. The role also supports site upkeep and administration, including maintaining logs, ordering supplies, preparing schedules, and ensuring cleanliness and safety. The position is assigned to a single site, with minimal travel to other designated sites. The role is based in Fresno, California, with a Monday-to-Friday schedule from 7:00 AM to 4:00 PM and rotational weekend work; flexibility for weekends and holidays may be needed. A state phlebotomy license is required. Quest does not accept NHA licenses in California, Washington, or Nevada. The position requires two years of phlebotomy experience, a high school diploma or equivalent, and phlebotomy certification in California, Nevada, Washington, and Louisiana. Pay is $25.00–$27.30 per hour. Annual performance bonus compensation may be available to successful candidates.

Requirements

Two years of phlebotomy experience.
State phlebotomy license; NHA licenses are not accepted by Quest in California, Washington, or Nevada.
Phlebotomy certification required in California, Nevada, Washington, and Louisiana.
High school diploma or equivalent.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Keyboard and data-entry experience.
Ability to perform accurate, error-free work in a fast-paced setting and help the team with difficult draws.
Proven phlebotomy skills, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
English proficiency required.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed; perform repetitive fine hand motions; stand or sit for extended periods; walk and stand frequently; and occasionally bend, kneel, reach, twist, or pull.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.

Nice To Haves

Customer service experience.
Completion of a phlebotomy-accredited program, or medical assistant or paramedic training.

Responsibilities

Perform specimen collections, including venipuncture and capillary draws, and handle difficult draws such as pediatric, geriatric, and hard-stick collections while maintaining a low error rate.
Obtain patient identification and signatures, confirm specimen-labeling accuracy, and perform necessary data entry.
Prepare specimens for transport and testing by labeling, centrifuging, splitting, and storing them as required.
Research test and client information and verify written and electronic orders using laboratory technology systems or service directories.
Independently resolve routine patient and client concerns and appropriately escalate non-routine issues.
Communicate professionally with clients to resolve, refer, or document problems, prepare problem documentation, and report critical issues.
Provide respectful and efficient service, answer patient questions, and use communication, problem-solving, and collaboration skills to complete daily procedures.
Accurately enter patient registration, test-order, and billing information.
Maintain a clean, orderly, and welcoming collection environment and handle multiple priorities in a high-volume setting.
Direct daily site operations according to standard operating procedures and coach on-site staff as necessary.
With training, mentor and serve as a resource for new and tenured employees.
Ensure daily office activities are completed accurately and on time.
Support site upkeep and maintenance, including compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, preparing schedules, and ensuring site cleanliness and safety.
Work flexibly, including weekends and holidays as needed, and travel minimally beyond designated work sites.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental procedures, safety protocols, and compliance standards, including protecting patient confidentiality.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Complete routine administrative tasks such as stocking supplies, maintaining logs, sanitizing, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and health/flex time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.