Phlebotomy Representative - Site Lead

Quest Diagnostics•Alexandria, VA

5d•$23 - $25•Onsite

About The Position

Deliver professional phlebotomy services at an assigned Patient Service Center (PSC) or Client Office (IOP). Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Work with a consistently low error rate, handle more complex collections and patient/client situations, and support on-site staff. Demonstrate the Quest 5Cs—Customer First, Care, Collaboration, Curiosity, and Continuous Improvement—in all interactions to uphold service and operational excellence. The role directs daily site operations in accordance with standard operating procedures, supports and coaches on-site staff, and helps ensure office activities are completed accurately and on time. It also includes site upkeep, administrative tasks, compliance with safety and confidentiality standards, and flexibility to work weekends and holidays as needed. The position is assigned to a single site, with minimal travel to sites beyond designated work locations.

Requirements

Two years of phlebotomy experience.
High school diploma or equivalent.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Keyboard and data-entry experience.
Ability to perform accurate, error-free work in a fast-paced setting while helping the team with difficult draws.
Proven phlebotomy skills, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
English proficiency.
Phlebotomy certification is required in California, Nevada, Washington, and Louisiana.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive hand motions requiring fine dexterity and to stand or sit for extended periods.
Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
Extensive use of a phone and computer and frequent communication in English with patients and clients.

Nice To Haves

Customer service experience.
Training through a phlebotomy-accredited program, medical assistant program, or paramedic program.

Responsibilities

Perform specimen collections, including venipuncture and capillary draws, and handle difficult draws such as pediatric, geriatric, and hard-stick collections.
Obtain patient identification and signatures, confirm specimen labeling accuracy, and perform data entry as needed.
Prepare specimens for transport and testing by labeling, centrifuging, splitting, and storing them as required.
Research test and client information and verify written and electronic orders using laboratory systems or directories of services.
Resolve routine patient and client concerns independently and escalate non-routine issues appropriately.
Communicate professionally with clients to resolve, refer, or document problems, and report critical issues.
Provide respectful and efficient service, answer patient questions, and use communication, problem-solving, and collaboration skills to complete daily procedures.
Accurately enter patient registration, test order, and billing information.
Maintain a clean, orderly, welcoming collection environment and handle multiple priorities in a high-volume setting.
Direct daily site operations according to standard operating procedures and coach on-site staff as necessary.
With training, mentor and support new and tenured employees.
Ensure daily office activities are completed accurately and on time.
Support site upkeep and maintenance by compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, preparing schedules, and ensuring site cleanliness and safety.
Be flexible with scheduling, including weekends and holidays as needed, and travel minimally beyond designated work sites.
Obtain identification, enter billing information accurately, and collect payments when required in accordance with corporate policies.
Follow departmental policies, procedures, safety protocols, compliance standards, and patient-information confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Perform routine administrative tasks, including stocking supplies, maintaining logs, sanitizing, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.

Benefits

Medical, supplemental health, dental, and vision coverage from day one for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Eligible candidates may receive annual performance bonus compensation.