Phlebotomy Representative - Site Lead

Quest Diagnostics•Alexandria, VA

About The Position

The Phlebotomy Representative – Site Lead delivers professional phlebotomy services at an assigned Patient Service Center (PSC) or Client Office (IOP). The role ensures accurate specimen collection and patient identification, follows testing protocols, and supports high-quality laboratory results. It handles complex collections and patient or client situations with a consistently low error rate while supporting on-site staff and providing a professional, efficient experience. The position is based at a single designated site, with minimal travel to other sites. The Site Lead directs daily site operations according to standard operating procedures, supports and coaches on-site staff, and, with training, mentors new and tenured employees. The role also assists with site administration and upkeep, including maintaining logs, ordering supplies, preparing schedules, compiling statistics, and ensuring the site remains clean and safe. The schedule is Monday through Friday, 8:00 AM to 4:00 PM, with rotational weekend coverage; flexibility may be required for weekends and holidays.

Requirements

At least two years of phlebotomy experience.
High school diploma or equivalent.
Phlebotomy certification is required in California, Nevada, Washington, and Louisiana.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Proven phlebotomy skills, including pediatric and geriatric collections.
Keyboard and data-entry experience.
Ability to perform accurate, error-free work in a fast-paced setting and help the team with difficult draws.
Strong communication skills and ability to adapt to change.
English proficiency.
Ability to lift up to 15 lbs frequently and up to 40 lbs occasionally, with assistance as needed.
Ability to perform repetitive hand motions requiring fine dexterity and to stand or sit for extended periods.
Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.
Flexibility with scheduling, including weekends and holidays as needed.

Nice To Haves

Customer service experience.
Completion of a phlebotomy-accredited program, medical assistant training, or paramedic training.

Responsibilities

Collect specimens according to established procedures for a variety of tests, including venipuncture and capillary draws, and handle difficult draws such as pediatric, geriatric, and hard-stick collections.
Verify patient identification and obtain signatures to ensure accurate specimen labeling.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test orders.
Research test and client information and verify written and electronic orders using laboratory technology systems or directories of services.
Enter patient registration, test order, and billing information accurately, and perform other required data entry.
Resolve routine patient and client concerns independently; escalate non-routine issues and communicate, document, or report problems and critical issues as appropriate.
Provide professional, respectful, and efficient service, answer patient questions, and collaborate to address concerns.
Maintain a clean, orderly, welcoming, and safe collection environment.
Handle multiple priorities in a high-volume setting.
Direct daily site operations in accordance with standard operating procedures and coach on-site staff as necessary.
With training, mentor and serve as a resource for new and tenured employees.
Ensure daily office activities are completed accurately and on time.
Support site upkeep and maintenance, including compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, and preparing schedules.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental procedures, safety protocols, compliance standards, and patient-information confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Perform routine administrative tasks such as stocking supplies, maintaining logs, sanitizing, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.
Demonstrate the Quest 5Cs—Customer First, Care, Collaboration, Curiosity, and Continuous Improvement—in work interactions.

Benefits

Day 1 medical, supplemental health, dental, and vision benefits for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Potential eligibility for annual performance bonus compensation.