Phlebotomy Representative - Site Lead

Quest Diagnostics•South Euclid, OH

2d•$17 - $26•Onsite

About The Position

Deliver professional phlebotomy services at an assigned Patient Service Center (PSC) or Client Office (IOP). Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Maintain a consistently low error rate, handle more complex collections and patient/client situations, and support on-site staff. Demonstrate the Quest 5Cs—Customer First, Care, Collaboration, Curiosity, and Continuous Improvement—in all interactions to uphold service and operational excellence. This site-lead role directs daily site operations, follows standard operating procedures, and may coach and mentor on-site employees. The position is assigned to a single site, with minimal travel to other designated sites. The schedule is Monday through Friday, 7:00 AM to 3:30 PM, with rotational weekends; flexibility to work weekends and holidays as needed is required.

Requirements

Two years of phlebotomy experience.
High school diploma or equivalent.
Phlebotomy certification is required in California, Nevada, Washington, and Louisiana.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Keyboard and data-entry experience.
Ability to perform accurate, error-free work in a fast-paced setting and assist the team with difficult draws.
Demonstrated phlebotomy skills, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
English proficiency.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive hand motions requiring fine dexterity and to stand or sit for extended periods.
Ability to walk and stand frequently, and occasionally bend, kneel, reach, twist, or pull.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.
Flexibility to work weekends and holidays as needed.

Nice To Haves

Customer service experience.
Completion of an accredited phlebotomy program, medical assistant training, or paramedic training.

Responsibilities

Perform specimen collections under established procedures, including venipuncture and capillary draws, and handle difficult draws such as pediatric, geriatric, and hard-stick collections.
Obtain patient identification and signatures, confirm accurate specimen labeling, and perform necessary data entry.
Prepare specimens for transport and testing by labeling, centrifuging, splitting, and storing them as required by test orders.
Research test and client information and verify written and electronic orders using laboratory systems or directories of services.
Resolve routine patient and client concerns independently and appropriately escalate non-routine issues.
Communicate professionally with clients to resolve, refer, or document problems, and report critical issues.
Provide respectful, efficient service and use communication, problem-solving, and collaboration skills to address patient questions and complete procedures.
Accurately enter patient registration, test orders, and billing information.
Maintain a clean, orderly, welcoming, and safe collection environment.
Handle multiple priorities in a high-volume setting.
Direct daily site operations according to standard operating procedures and coach on-site staff as necessary.
With training, mentor and serve as a resource for new and tenured employees.
Ensure daily office activities are completed accurately and on time.
Support site upkeep and administration, including compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, preparing schedules, and maintaining cleanliness and safety.
Work a flexible schedule, including weekends and holidays as needed, and travel minimally beyond designated work sites.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental procedures, safety protocols, and compliance standards, including patient confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Complete administrative tasks such as stocking supplies, maintaining logs, sanitizing, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.