Phlebotomy Representative - Site Lead

Quest Diagnostics•Arlington, VA

4d•Onsite

About The Position

The Phlebotomy Representative - Site Lead delivers professional phlebotomy services at an assigned Patient Service Center (PSC) or Client Office (IOP). The role ensures accurate specimen collection and identification, adherence to testing protocols, and a professional, efficient experience for patients, staff, and clients. The representative handles more complex collections and patient or client situations while maintaining a consistently low error rate and supporting on-site staff. The Site Lead directs daily site operations in accordance with standard operating procedures, coaches staff as needed, and, with training, serves as a mentor and resource for new and tenured employees. The position supports collection, specimen processing, administrative work, site upkeep, compliance, and customer service. The role is assigned to a single site and may require minimal travel to other designated sites. The position is based in Arlington, Virginia, with a Monday-to-Friday schedule of 8:00 AM to 4:00 PM and rotational weekend work. The schedule must be flexible, including weekends and holidays as needed.

Requirements

Two years of phlebotomy experience.
High school diploma or equivalent.
Phlebotomy certification is required in California, Nevada, Washington, and Louisiana.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Proven phlebotomy skills, including pediatric and geriatric collections.
Keyboard and data-entry experience.
Ability to perform accurate, error-free work in a fast-paced setting and help the team with difficult draws.
Strong communication skills and ability to adapt to change.
English proficiency is required.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive hand motions requiring fine dexterity and to stand or sit for extended periods.
Ability to walk and stand frequently and occasionally bend, kneel, reach, twist, or pull.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.
Flexibility to work weekends and holidays as needed.

Nice To Haves

Customer service experience.
Completion of a phlebotomy-accredited program, medical assistant training, or paramedic training.

Responsibilities

Perform specimen collections for a variety of tests, including venipuncture and capillary draws, and handle some difficult pediatric, geriatric, and hard-stick collections.
Obtain patient identification and signatures to confirm specimen-labeling accuracy.
Enter data and prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storing specimens as required.
Research test and client information, and confirm and verify written and electronic orders using laboratory technology systems or directories of services.
Resolve routine patient and client concerns independently and escalate non-routine issues appropriately.
Communicate professionally with clients to resolve, refer, or document problems; prepare problem documentation and report critical issues.
Provide respectful and efficient service, answer patient questions, and use communication, problem-solving, and collaboration skills to complete daily procedures.
Accurately enter patient registration, test order, and billing information.
Maintain a clean, orderly, welcoming, and safe collection environment and handle multiple priorities in a high-volume setting.
Direct daily site operations according to standard operating procedures and coach on-site staff as necessary.
With training, mentor and serve as a resource for new and tenured employees.
Ensure site activities are completed accurately and on time.
Support site upkeep and maintenance by compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, and preparing schedules.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental procedures, safety protocols, and compliance standards, including patient-information confidentiality.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Perform routine administrative tasks, including stocking supplies, maintaining logs, sanitizing, filing, using email, and answering phones.
Complete training and maintain current phlebotomy skills and knowledge.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees who work 30 or more hours.
Well-being programs.
Annual no-cost health assessment program, Blueprint for Wellness®.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.