Phlebotomy Representative - Site Lead

Quest Diagnostics•South Euclid, OH

3d•Onsite

About The Position

The Phlebotomy Representative - Site Lead delivers professional phlebotomy services at an assigned Patient Service Center (PSC) or Client Office (IOP). The role ensures accurate specimen collection, patient identification, and compliance with testing protocols to support high-quality laboratory results. The representative provides a professional and efficient experience for patients, staff, and clients; handles complex collections and patient or client situations with a consistently low error rate; and supports on-site staff and daily site operations. The role is assigned to a single site, with minimal travel to other designated sites. The position leads daily site operations in accordance with standard operating procedures, supports staff through coaching and mentoring, and helps ensure that office activities are completed accurately and on time. It also includes specimen preparation, patient registration and billing data entry, customer service, site upkeep, supply and schedule coordination, administrative tasks, and compliance with safety, confidentiality, and operational policies. The work schedule is Monday to Friday, 7:00 AM to 3:30 PM, with rotational weekend work; flexibility for weekends and holidays may be needed.

Requirements

At least two years of phlebotomy experience.
High school diploma or equivalent.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Proven phlebotomy skills, including pediatric and geriatric collections.
Keyboard and data-entry experience.
Ability to perform accurate, error-free work in a fast-paced setting and assist the team with difficult draws.
Strong communication skills and ability to adapt to change.
English proficiency.
Phlebotomy certification is required in California, Nevada, Washington, and Louisiana.
Ability to work a schedule that may include weekends and holidays as needed.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive fine hand motions, stand or sit for extended periods, and walk frequently.
Ability to occasionally bend, kneel, reach, twist, or pull.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.

Nice To Haves

Customer service experience.
Completion of a phlebotomy-accredited program, medical assistant training, or paramedic training.

Responsibilities

Collect specimens according to established procedures for a variety of tests, including venipuncture and capillary draws.
Handle difficult collections, including pediatric, geriatric, and hard-stick draws, while maintaining a consistently low error rate.
Verify patient identification and obtain signatures to ensure accurate specimen labeling.
Enter data and prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required.
Research test and client information and verify written and electronic orders using laboratory systems or directories of services.
Resolve routine patient and client concerns independently and escalate non-routine issues appropriately.
Communicate professionally with clients to resolve, refer, or document problems, and report critical issues.
Provide respectful, efficient service and respond to patient questions using communication, problem-solving, and collaboration skills.
Accurately enter patient registration, test order, and billing information.
Maintain a clean, orderly, welcoming, and safe collection environment.
Handle multiple priorities in a high-volume setting.
Direct daily site operations according to standard operating procedures and coach on-site staff as needed.
With training, mentor and serve as a resource for new and tenured employees.
Ensure daily office activities are completed accurately and on time.
Support site upkeep and maintenance, including compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, and preparing schedules.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental procedures, safety protocols, compliance standards, and patient confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Complete routine administrative duties such as stocking supplies, maintaining logs, sanitizing, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.
Demonstrate the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.