Phlebotomy Representative - Sr. Site Lead

Quest Diagnostics•Richmond, VA

About The Position

Deliver professional phlebotomy services at an assigned Patient Service Center (PSC) or Client Office (IOP). Ensure accurate specimen collection and patient identification, and follow testing protocols to support high-quality laboratory results. Provide a professional and efficient experience for patients, staff, and clients; perform accurate work; handle complex collections and patient situations; resolve escalated issues; and support on-site staff. The role may involve responsibility for a larger team or broader staff assignments. Demonstrate the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement. The role is based in Richmond, Virginia, with a Monday-to-Friday schedule of 7:00 AM to 3:30 PM and rotational weekend work. The position is assigned to a single site while supporting designated PSC or IOP locations, with minimal travel beyond designated work sites. Travel and oversight of multiple sites may be required. Compensation is $23.10–$24.75 per hour. Salary offers depend on factors including skills, training, experience, education, certifications, and market and organizational considerations. Successful candidates may be eligible for annual performance bonus compensation.

Requirements

At least three years of phlebotomy experience.
High school diploma or equivalent.
English proficiency.
Phlebotomy certification is required in California, Nevada, Washington, and Louisiana.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Keyboard and data-entry experience.
Ability to perform accurate, error-free work in a fast-paced setting while supporting staff with difficult draws.
Proven phlebotomy skills, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive fine hand motions and stand or sit for extended periods.
Ability to walk and stand frequently and occasionally bend, kneel, reach, twist, or pull.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.

Nice To Haves

Customer service experience.
Previous leadership experience as a shift or site lead.
Completion of a phlebotomy accredited program, or medical assistant or paramedic training.

Responsibilities

Perform specimen collections for a variety of tests, including venipuncture and capillary draws, following established procedures.
Handle difficult draws, including pediatric, geriatric, and hard-stick collections, with minimal error.
Verify patient identification and obtain signatures to ensure accurate specimen labeling.
Enter data as needed and accurately complete patient registration, test orders, and billing information.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storing specimens as required.
Research test and client information, and verify written and electronic orders using laboratory technology systems or directories of services.
Communicate professionally with clients to resolve, refer, or document problems; prepare problem documentation and report critical issues.
Provide respectful, efficient service to patients and clients, answer questions, and use communication, problem-solving, and collaboration skills to complete daily procedures.
Maintain a clean, orderly, and welcoming collection environment and handle multiple priorities in a high-volume setting.
Mentor and support new and tenured employees as a role model and resource.
Direct daily site operations in accordance with standard operating procedures and coach on-site staff as needed.
Support site upkeep and maintenance by compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, preparing schedules, and ensuring cleanliness and safety.
Assist with special projects as needed.
Serve as a subject matter expert for complex specimen requirements, special processing, specimen troubleshooting, and business knowledge.
Use sound judgment to adapt to operational needs, maintain workflow continuity, and help on-site staff do the same.
Collect payments when required and follow corporate policies for identification and billing information.
Follow departmental policies, procedures, safety protocols, and compliance standards, including patient-information confidentiality.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks such as stocking supplies, sanitizing, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.
Be flexible with scheduling, including weekends and holidays as needed.

Benefits

Day 1 medical, supplemental health, dental, and vision benefits for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.