Phlebotomy Representative - Sr. Site Lead

Quest Diagnostics•Richmond, VA

5d•$23 - $25•Onsite

About The Position

Deliver professional phlebotomy services at an assigned Patient Service Center (PSC) or Client Office (IOP). Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Consistently provide error-free work, handle complex collections and patient situations, resolve escalated issues, and support on-site staff. The role may be responsible for a larger team or broader scope of staff assignments. Demonstrate the Quest 5Cs—Customer First, Care, Collaboration, Curiosity, and Continuous Improvement—in all interactions to uphold service and operational excellence. The position is based in Richmond, Virginia, with a Monday-to-Friday schedule from 7:00 AM to 3:30 PM and rotational weekend work. The role is assigned to a single site, with minimal travel to other designated sites; it may require travel and oversight of multiple sites.

Requirements

Three years of phlebotomy experience.
High school diploma or equivalent.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Keyboard and data-entry experience.
Ability to perform accurate, error-free work in a fast-paced setting while supporting on-site staff with difficult draws.
Demonstrated success as a phlebotomist, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
English proficiency.
Phlebotomy certification is required in California, Nevada, Washington, and Louisiana.
Ability to lift up to 15 lbs frequently and up to 40 lbs occasionally, with assistance as needed; perform repetitive fine hand motions; stand or sit for extended periods; walk frequently; and occasionally bend, kneel, reach, twist, or pull.
Extensive use of phone and computer and frequent communication in English with patients and clients.

Nice To Haves

Customer service experience.
Previous leadership experience as a shift or site lead.
Completion of a phlebotomy-accredited program, medical assistant training, or paramedic training.

Responsibilities

Perform specimen collections for a variety of tests, including venipuncture and capillary draws, and handle difficult draws such as pediatric, geriatric, and hard-stick collections.
Obtain patient identification and signatures, ensure specimen labeling accuracy, and complete data entry as necessary.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test orders.
Research test and client information and confirm and verify written and electronic orders using laboratory systems or directories of services.
Communicate professionally with clients to resolve, refer, or document problems, prepare problem documentation, and report critical issues.
Provide professional, respectful, and efficient service to patients and clients; answer patient questions using verbal and written communication, problem-solving, and collaboration skills.
Accurately enter patient registration, test order, and billing information.
Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
Mentor, role-model, and serve as a resource for new and tenured employees.
Direct daily site operations according to standard operating procedures and coach on-site staff as needed.
Support site upkeep and maintenance, including compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, preparing schedules, and ensuring site cleanliness and safety.
Assist with special projects as needed.
Serve as a subject matter expert on complex specimen requirements, special processing, specimen troubleshooting, and business knowledge.
Use sound judgment to adapt independently to operational needs, ensure workflow continuity, and help on-site staff do the same.
Obtain identification, accurately enter billing information, and collect payments when required, following corporate policies.
Follow departmental policies, procedures, safety protocols, compliance standards, and patient-information confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks such as stocking supplies, sanitizing, filing, using email, and answering phones.
Complete all training and maintain current phlebotomy skills and knowledge.
Work flexibly, including weekends and holidays as needed.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.