Phlebotomist III - Floater

Quest Diagnosticsorporated • Charleston, SC

12h

About The Position

The Patient Services Representative III-Floater represents the company to patients, draws blood samples, and prepares specimens for laboratory testing according to established practices and procedures. The role involves direct patient contact, explaining procedures, and collecting blood safely, accurately, and skillfully while building patient trust and confidence. The representative demonstrates leadership behaviors, process excellence, confidentiality, and accuracy in handling patient information.

Under the direction of the area supervisor, the representative performs daily activities accurately and on time, maintains a safe and professional environment, and carries out forensic and clinical specimen collection and processing. Responsibilities include verifying patient demographic information and initials, obtaining the patient’s post-venipuncture signature to confirm tubes were labeled in their presence and correctly, and maintaining required records and documentation. The role promotes a positive image to patients, clients, employees, and the public.

The position may be assigned to a doctor’s office or patient service center as business needs dictate. It requires travel and flexible hours to cover multiple locations, including Patient Service Center and in-office phlebotomy sites, sometimes with minimal notice. Training locations may vary depending on trainer availability. Hours vary Monday through Friday, generally between 8 a.m. and 5 p.m., depending on the site.

Requirements

• High school diploma or equivalent.
• Three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
• Commitment to company policies and procedures, including the dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Ability to make decisions based on established procedures and exercise good judgment.
• Reliable transportation, a valid driver's license, and a clean driving record, if applicable.
• Ability to travel and work flexible hours across multiple locations, including covering sites with minimal notice.
• Ability to handle multiple priorities in a high-volume setting.
• Ability to demonstrate customer focus, communicate openly and transparently with peers, supervisors, and patients, embrace change, and demonstrate knowledge of the business.
• Keyboard and data-entry experience.
• Phlebotomy certification is required in California, Nevada, and Washington.

Nice To Haves

• Medical assistant or paramedic training.
• Phlebotomy certification, except where required.
• At least two years of experience in a Patient Service Center environment.
• Customer service experience in a retail or service environment.

Responsibilities

• Draw blood samples and prepare specimens for laboratory testing according to established practices and procedures.
• Explain procedures to patients and collect blood specimens safely, accurately, and skillfully.
• Perform forensic and clinical specimen collection and processing duties.
• Verify patient demographic information and initials, and obtain the patient's signature after venipuncture to confirm tubes were labeled in the patient's presence and bear the correct name.
• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Maintain required records and documentation.
• Cover multiple locations, including Patient Service Center and in-office phlebotomy locations, as staffing and business needs require.
• Promote a positive image to patients, clients, employees, and the public.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED