Phlebotomist III - Floater

Cynet Systems • Willimantic, CT

2d

About The Position

The Phlebotomist III - Floater represents the company to patients seeking routine health services or information related to important health decisions. The role collects blood samples and prepares specimens for laboratory testing in accordance with established practices and procedures. It involves direct patient contact, explaining procedures, and collecting specimens skillfully, safely, and accurately while fostering patient trust and confidence.

The position provides coverage across multiple locations and supports the accurate, timely completion of daily activities in Patient Service Center, Mobile, Long Term Care, or In-Office Phlebotomy units. Assignments may include doctors’ offices, patient service centers, house-call environments, or long-term care facilities, depending on business needs.

The Phlebotomist III demonstrates leadership, process excellence, confidentiality, and accuracy in patient information. The role may lead Patient Service Representatives onsite by coaching, mentoring, instructing, and advising new employees, and by supporting onboarding for new clients. It also serves as a point of contact for onsite staff, provides regular input to the group lead or supervisor, and supports customers in high-complexity or high-volume settings through communication, problem-solving, and collaboration across sales, testing, connectivity, billing, and logistics.

Requirements

• High school diploma or equivalent.
• Five years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Keyboarding and data-entry experience.

Nice To Haves

• Medical assistant or paramedic training preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.
• At least three years of experience in a Patient Service Center or In-Office Phlebotomy environment preferred.
• Customer service experience in a retail or service environment preferred.

Responsibilities

• Collect quality blood samples from patients and prepare specimens for laboratory testing according to established practices and procedures.
• Explain procedures to patients and collect specimens skillfully, safely, and accurately while building trust and confidence.
• Provide coverage at multiple locations and ensure daily activities of Patient Service Center, Mobile, Long Term Care, or In-Office Phlebotomy units are completed accurately and on time.
• Work at locations such as doctors’ offices, patient service centers, house-call environments, or long-term care facilities as business needs dictate.
• Lead one or more Patient Service Representatives onsite, serving as a coach, mentor, instructor, and resource advisor for new employees.
• Support onboarding for new clients.
• Serve as a point of contact for onsite staff and provide regular input to the group lead or supervisor.
• Support customers in high-complexity or high-volume settings through communication, problem-solving, and collaboration across sales, testing, connectivity, billing, and logistics.
• Demonstrate leadership behaviors, process excellence, confidentiality, and accuracy of patient information.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED