Phlebotomist/Lab Support Svcs Specialist - Full-Time Day shift

Wellstar Health System•Roswell, GA

2d•Onsite

About The Position

Under the supervision of the Laboratory Manager or designee, performs technical and non-technical duties in laboratory service areas on the hospital campus. The role includes HIS/LIS data entry, troubleshooting, laboratory technical support, and customer service for patients and health care providers. Duties include receiving and processing specimens, preparing specimens for reference laboratories, processing microbiology samples, loading samples onto laboratory automation, and preparing samples for technical staff. Performs phlebotomy and other specimen collection techniques, operates pre-analytical and specimen-storage robots, and assists in multiple areas as workload and staffing change.

Requirements

High school diploma or GED.
BLS, American Red Cross BLS, or BLS Instructor certification is required upon hire.
Strong written and verbal communication, customer service, multitasking, organizational, professional, detail-oriented, and team-oriented skills.
Data-entry ability, typing speed of 40 words per minute, and working knowledge of computers.

Nice To Haves

National-organization phlebotomy certification is preferred upon hire.
Experience in phlebotomy and/or specimen processing in an outpatient or hospital laboratory environment is preferred.

Responsibilities

Receive and process specimens, assess specimen quality and quantity, and cancel unacceptable specimens after notifying the RN and documenting in the LIS.
Centrifuge, decant, split, combine, measure, and aliquot specimens as needed; transport specimens to testing areas in a timely manner.
Prepare specimens for reference-laboratory transport using tracking and pending logs; resolve unreceived specimen pending logs and pull acceptable samples when possible.
Check outpatient, physician, drop-off, and Home Health orders for accuracy; resolve order discrepancies and insurance or billing issues with PAS or Outreach staff.
Process microbiology specimens, including plating, preparation, and preparing gram stains.
Prepare and maintain phlebotomy supplies and collect venous and capillary blood specimens, with a minimum of 10 venipunctures per hour.
Review collection lists to identify duplicate or combinable orders and question repetitive or unusual orders; follow laboratory guidelines or obtain RN approval as needed.
Follow patient identification, confidentiality, safety, infection-control, PPE, sharps-disposal, handwashing, Blood Culture, and Blood Bank collection and handling procedures.
Identify patients using two identifiers, notify nursing staff about missing or incorrect armbands, and ensure patients are secure and puncture sites have clotted before leaving.
Deliver specimens to the laboratory within specified timeframes.
Provide courteous customer service, receive and route calls, address complaints or refer them to a supervisor, and maintain patient privacy and confidentiality.
Provide test results to patient care providers through printed reports, fax, or verbal communication; maintain files and make follow-up calls about problem specimens and recollections.
Perform call-back functions for critical and notification values.
Enter orders in HIS/LIS, work across multiple computer systems, and use critical thinking and laboratory knowledge to resolve order and sample issues.
Report and troubleshoot HIS/LIS, printer, and fax malfunctions; organize specimen intake during downtime and recovery.
Assist with inventory control, maintain laboratory storage organization, restock consumables, and perform required refrigerator and freezer QA checks.
Assist with orientation and training of new employees as assigned; check Sunquest email daily and complete assigned training and competency testing on time.
Participate in staff meetings, read posted meeting minutes, perform other duties as assigned, and comply with Wellstar policies, standards of work, and code of conduct.