Phlebotomist III Territory (Float)

Quest Diagnostics•Flint, MI

About The Position

The Phlebotomist III Territory (Float) travels within an assigned territory to provide professional phlebotomy services at Patient Service Centers, Client Offices, and other sites. The role ensures accurate specimen collection and patient identification, follows testing protocols, and supports high-quality laboratory results. The phlebotomist works independently with a consistently low error rate and handles complex collections and patient or client situations while delivering a professional and efficient experience. The position demonstrates Quest’s 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement. The position is based in the Flint, Michigan territory, with a Monday-to-Friday schedule from 5:30 AM to 5:30 PM and rotational weekend work. Territory positions may be eligible for mileage reimbursement, and travel is required up to 75%. Responsibilities include collecting and processing specimens; confirming patient identity, orders, and documentation; preparing specimens for testing and transport; providing customer service; covering multiple sites; supporting site operations and compliance; and maintaining current phlebotomy skills. The role may also mentor on-site staff and perform administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones. The role requires three years of phlebotomy experience and a high school diploma or equivalent. Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana. Preferred qualifications include customer service experience and training from an accredited phlebotomy program or medical assistant or paramedic training.

Requirements

Three years of phlebotomy experience.
High school diploma or equivalent.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
Travel up to 75%.
English language proficiency is required.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Ability to work independently and accurately in a fast-paced setting with minimal on-site supervision.
Demonstrated phlebotomy experience, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive hand motions requiring fine dexterity and to stand or sit for extended periods.
Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.
Maintain reliable transportation and, if applicable, a valid driver’s license and clean driving record.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of an accredited phlebotomy program or medical assistant or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Perform venipuncture, capillary draws, and other specimen collections according to established procedures, including difficult pediatric, geriatric, and hard-stick collections.
Verify patient identification and obtain signatures to ensure specimen-labeling accuracy; perform necessary data entry.
Prepare specimens for transport and testing by labeling, centrifuging, splitting, and storing them as required.
Research test and client information and verify written and electronic orders using laboratory systems or directories of services.
Provide respectful, professional, and efficient service; communicate collection procedures, answer patient questions, and collaborate to resolve issues.
Accurately enter patient registration, test-order, and billing information.
Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
Provide coverage across Patient Service Center and Client Office locations within the assigned territory, including with minimal notice.
Complete daily office activities accurately and on time, and maintain reliable transportation and meet travel expectations.
May mentor on-site staff by providing guidance and support.
Serve as a subject matter expert for complex specimen requirements and special processing, troubleshoot specimen issues, and apply knowledge of the business.
Adapt independently to operational needs and support workflow continuity.
Collect payments when required and follow corporate policies for identification and billing.
Follow departmental procedures, safety protocols, compliance standards, and patient-information confidentiality requirements.
Use laboratory systems, directories, and corporate tools to verify orders and documentation.
Support administrative tasks, including stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Mileage reimbursement available for territory positions.