Phlebotomist III Territory (Float)

Quest Diagnostics•Grand Blanc, MI

10d•Onsite

About The Position

The Phlebotomist III Territory (Float) travels within an assigned territory to provide professional phlebotomy services at Patient Service Centers, client offices, and other sites. The role ensures accurate specimen collection, patient identification, and compliance with testing protocols, while delivering a professional and efficient experience for patients, staff, and clients. The position works independently with a consistently low error rate and handles complex collections and patient or client situations. The position covers PSC and IOP locations across the assigned territory, sometimes with minimal notice. It may include mentoring on-site staff and supporting daily office activities. The role also involves specimen processing, data entry, order verification, patient registration, billing, collecting payments when required, routine administrative tasks, and maintaining a clean collection environment. Employees must follow departmental procedures, safety and compliance standards, protect patient confidentiality, complete training, and maintain current phlebotomy skills. The position is based in the Grand Blanc, Michigan territory, with travel of up to 75%. The schedule is Monday through Friday with flexible hours between 6:00 AM and 7:00 PM, plus rotational weekend work. Mileage reimbursement is available for territory positions.

Requirements

At least three years of phlebotomy experience.
High school diploma or equivalent.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Proven phlebotomy experience, including pediatric and geriatric collections.
Ability to work independently and accurately in a fast-paced setting with minimal on-site supervision.
Strong verbal and written communication, problem-solving, collaboration, and adaptability skills.
Keyboard and data-entry experience.
Ability to travel up to 75%.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
English proficiency.
Physical ability to lift up to 15 pounds frequently and up to 40 pounds occasionally with assistance as needed; perform repetitive fine hand motions; stand or sit for extended periods; walk frequently; and occasionally bend, kneel, reach, twist, or pull.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of an accredited phlebotomy program or medical assistant or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Perform venipuncture, capillary draws, and other specimen collections according to established procedures, including difficult pediatric, geriatric, and hard-stick draws.
Confirm patient identity and obtain required signatures to ensure accurate specimen labeling.
Prepare specimens for transport and testing by labeling, centrifuging, splitting, and storing them as required.
Research test and client information and verify written and electronic orders using laboratory systems or directories of services.
Enter patient registration, test order, and billing information accurately; collect payments when required and follow corporate policies.
Provide respectful, professional, and efficient service; explain collection procedures and address patient questions.
Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
Provide coverage at PSC and IOP locations throughout the assigned territory, potentially with minimal notice, and complete daily office activities accurately and on time.
Maintain reliable transportation and meet travel expectations, including holding a valid driver license and maintaining a clean driving record if applicable.
May mentor on-site staff by providing guidance and support.
Apply expert knowledge to complex specimen requirements and special processing, troubleshoot specimen issues, and adapt independently to operational needs to maintain workflow.
Follow departmental policies, procedures, safety protocols, compliance standards, and patient confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete all training and maintain current phlebotomy skills and knowledge.
Demonstrate the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Annual performance bonus compensation may be available to eligible candidates.
Mileage reimbursement for territory positions.