Phlebotomist III Territory (Float)

Quest Diagnostics•Flint, MI

About The Position

Travel within an assigned territory to deliver professional phlebotomy services at assigned Patient Service Centers (PSCs), Client Offices (IOPs), or other sites. Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Work independently with a consistently low error rate and handle more complex collections and patient/client situations. Demonstrate the Quest 5Cs—Customer First, Care, Collaboration, Curiosity, and Continuous Improvement—in all interactions to uphold service and operational excellence. The position is based in the Flint, Michigan territory, with a Monday-to-Friday schedule of 5:30 AM to 5:30 PM and rotational weekend work. Travel is required, up to 75%, and mileage reimbursement is available for territory positions.

Requirements

At least three years of phlebotomy experience.
High school diploma or equivalent.
Phlebotomy certification required in California, Nevada, Washington, and Louisiana.
Ability to travel up to 75%.
English language proficiency required.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Ability to work independently and accurately in a fast-paced setting with minimal on-site supervision.
Demonstrated phlebotomy experience, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
Reliable transportation; a valid driver's license and clean driving record if applicable.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed; perform repetitive fine-motor hand motions; stand or sit for extended periods; walk frequently; and occasionally bend, kneel, reach, twist, or pull.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of a phlebotomy-accredited program, or medical assistant or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Perform specimen collections according to established procedures, including venipuncture and capillary draws, and handle difficult pediatric, geriatric, and hard-stick collections with minimal error.
Obtain patient identification and signatures to confirm specimen-labeling accuracy; complete data entry as necessary.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test orders.
Research test and client information, and confirm and verify written and electronic orders using laboratory technology systems or a directory of services.
Provide professional, respectful, and efficient service to patients and clients; use communication, problem-solving, and collaboration skills to complete procedures and address questions.
Accurately enter patient registration, test-order, and billing information.
Explain collection procedures clearly and respond to patient questions.
Maintain a clean, orderly, and welcoming collection environment, and manage multiple priorities in a high-volume setting.
Provide coverage across PSC and IOP locations within the assigned territory, sometimes with minimal notice.
Complete daily office activities accurately and on time.
Maintain reliable transportation and meet travel expectations, including having a valid driver's license and clean driving record if applicable.
May mentor on-site staff by providing guidance and support.
Serve as a subject matter expert on complex specimen requirements, special processing, specimen troubleshooting, and business knowledge.
Use independent judgment to adapt to operational needs and ensure workflow continuity.
Obtain identification, accurately enter billing information, and collect payments when required, following corporate policies.
Follow departmental policies, procedures, safety protocols, and compliance standards, including patient-information confidentiality.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.

Benefits

Day-one medical, supplemental health, dental, and vision benefits for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and health/flex time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Mileage reimbursement for territory positions.
Potential eligibility for annual performance bonus compensation.