Phlebotomist III Territory (Float)

Quest Diagnostics•Barrington, IL

12d•$24 - $27

About The Position

The Phlebotomist III Territory (Float) travels within an assigned territory to provide professional phlebotomy services at Patient Service Centers, Client Offices, and other sites. The role ensures accurate specimen collection, patient identification, and adherence to testing protocols in support of high-quality laboratory results. The position requires effective communication and a professional, efficient experience for patients, staff, and clients. The employee works independently with a consistently low error rate and handles complex collections and patient or client situations, demonstrating Quest’s 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement. The role performs specimen collections, including venipuncture and capillary draws, and frequently handles difficult collections such as pediatric, geriatric, and hard-stick draws. Duties also include specimen preparation and processing, order verification, patient registration and data entry, billing, customer service, site coverage, administrative support, and compliance with safety and confidentiality requirements. Travel of up to 75% is required. The position is based in Lake Barrington, Illinois, with a stated schedule of Monday through Friday between 7:00 AM and 8:30 PM, plus rotational weekends. Mileage reimbursement is available for territory positions.

Requirements

Three years of phlebotomy experience.
High school diploma or equivalent.
Ability to travel up to 75%.
English proficiency.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Ability to work independently and perform accurate, low-error work in a fast-paced setting with minimal on-site supervision.
Demonstrated phlebotomy experience, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive fine-dexterity hand motions and stand or sit for extended periods.
Ability to walk and stand frequently, and occasionally bend, kneel, reach, twist, or pull.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of an accredited phlebotomy program, medical assistant training, or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Perform specimen collections according to established procedures, including venipuncture and capillary draws, and handle difficult pediatric, geriatric, and hard-stick collections.
Verify patient identification and obtain signatures to ensure specimen labeling accuracy; perform data entry as needed.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required.
Research test and client information and verify written and electronic orders using laboratory systems or directories of services.
Provide professional, respectful, and efficient service to patients and clients, communicate collection procedures, answer questions, and resolve issues.
Accurately enter patient registration, test order, and billing information.
Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
Provide coverage across Patient Service Center and Client Office locations within the assigned territory, sometimes with minimal notice.
Ensure daily office activities are completed accurately and on time.
Maintain reliable transportation and meet travel expectations, including having a valid driver license and clean driving record if applicable.
May mentor on-site staff by providing guidance and support.
Serve as a subject matter expert on complex specimen requirements, special processing, specimen troubleshooting, and business knowledge.
Use sound judgment to adapt independently to operational needs and maintain workflow continuity.
Collect payments when required and follow corporate policies for identification and billing.
Follow departmental procedures, safety protocols, compliance standards, and patient-information confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks, including stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.

Benefits

Mileage reimbursement for territory positions.
Day 1 medical, supplemental health, dental, and vision benefits for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.