Phlebotomist III Territory (Float)

Quest Diagnostics•East Lansing, MI

1d•Onsite

About The Position

The Phlebotomist III Territory (Float) travels throughout an assigned territory to provide phlebotomy services at Patient Service Centers, Client Offices, and other sites. The role ensures accurate specimen collection, patient identification, and compliance with testing protocols to support high-quality laboratory results. The position requires independent work with a consistently low error rate and the ability to handle complex collections and patient or client situations. The employee is expected to demonstrate Quest’s 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement. The position is based in East Lansing, Michigan, with a Monday-to-Friday schedule between 6:00 AM and 6:00 PM and rotational weekend work. Territory travel is required, up to 75%; mileage reimbursement is available. The role includes specimen processing, patient registration and service, coverage across assigned locations, operational and compliance duties, and occasional mentoring of on-site staff.

Requirements

Three years of phlebotomy experience.
High school diploma or equivalent.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Demonstrated phlebotomy experience including pediatric and geriatric collections.
Ability to work independently and accurately in a fast-paced setting with minimal on-site supervision.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
English language proficiency.
Ability to travel up to 75%.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
Meet the stated physical requirements, including frequent lifting up to 15 pounds and occasional lifting up to 40 pounds with assistance as needed, repetitive fine hand motions, extended standing or sitting, and frequent walking and standing.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of an accredited phlebotomy program, or medical assistant or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Perform specimen collections, including venipuncture and capillary draws, and handle difficult collections such as pediatric, geriatric, and hard-stick draws.
Confirm patient identity, obtain required signatures, enter data, and ensure accurate specimen labeling.
Prepare specimens for transport and testing by labeling, centrifuging, splitting, and storing them as required.
Research test and client information and verify written and electronic orders using laboratory systems or service directories.
Provide respectful, professional, and efficient service to patients and clients; communicate procedures and answer questions.
Accurately enter patient registration, test orders, and billing information.
Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
Provide coverage across Patient Service Center and Client Office locations within the assigned territory, sometimes with minimal notice.
Complete daily office activities accurately and on time; maintain reliable transportation and meet travel expectations.
May mentor on-site staff by providing guidance and support.
Serve as a subject matter expert on complex specimen requirements, special processing, specimen troubleshooting, and business knowledge.
Use independent judgment to adapt to operational needs and maintain workflow continuity.
Collect payments when required and follow corporate policies for identification and billing information.
Follow departmental procedures, safety protocols, compliance standards, and patient-information confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Perform routine administrative tasks, including stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.

Benefits

Day 1 medical, supplemental health, dental, and vision benefits for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Annual performance bonus compensation may be available to eligible candidates.
Mileage reimbursement for territory positions.