Phlebotomist III Territory (Float)

Quest Diagnostics•Springfield, MO

1d•$18 - $28•Onsite

About The Position

The Phlebotomist III Territory (Float) travels within an assigned territory to provide professional phlebotomy services at Patient Service Centers, client offices, and other sites. The role ensures accurate specimen collection and patient identification, follows testing protocols, and supports high-quality laboratory results. The position works independently with a consistently low error rate and handles complex collections and patient or client situations while demonstrating customer-first service, care, collaboration, curiosity, and continuous improvement. Responsibilities include performing venipuncture and capillary draws, including difficult pediatric, geriatric, and hard-stick collections; confirming patient identity and specimen labeling; preparing specimens for transport and testing; verifying orders using laboratory systems and directories; and accurately entering registration, testing, and billing information. The role provides professional patient and client service, explains procedures, answers questions, maintains a clean collection environment, and manages multiple priorities in a high-volume setting. The position provides coverage across sites in the assigned territory, sometimes with minimal notice, and may mentor on-site staff. It also supports operational continuity, complex specimen requirements and troubleshooting, payment collection when required, compliance and confidentiality, routine administrative tasks, and ongoing training and maintenance of phlebotomy skills. Travel of up to 75% is required. The listed schedule is Monday through Friday, 8:00 AM to 5:00 PM, in Springfield, Missouri. Mileage reimbursement is available for territory positions.

Requirements

At least three years of phlebotomy experience.
High school diploma or equivalent.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
Ability to travel up to 75%.
English language proficiency is required.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Ability to work independently and perform accurate, error-free work in a fast-paced setting with minimal on-site supervision.
Proven phlebotomy experience, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
Ability to maintain reliable transportation and, if applicable, a valid driver's license and clean driving record.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed; perform repetitive fine hand motions; stand or sit for extended periods; walk frequently; and occasionally bend, kneel, reach, twist, or pull.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of an accredited phlebotomy program, or medical assistant or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Perform specimen collections according to established procedures, including venipuncture and capillary draws, and frequently handle difficult pediatric, geriatric, and hard-stick collections.
Confirm patient identification and obtain signatures to ensure specimen-labeling accuracy; perform data entry as needed.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage according to test orders.
Research and verify test and client information and written or electronic orders using laboratory systems or directories of services.
Provide professional, respectful, and efficient service to patients and clients; explain procedures, answer questions, and use communication, problem-solving, and collaboration skills.
Accurately enter patient registration, test-order, and billing information.
Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
Provide coverage at Patient Service Center and client-office locations within the assigned territory, including with minimal notice.
Complete daily office activities accurately and on time; maintain reliable transportation and meet travel requirements.
May mentor on-site staff by providing guidance and support.
Serve as a subject matter expert on complex specimen requirements and special processing, troubleshoot specimen issues, and apply knowledge of the business.
Adapt independently to operational needs and ensure workflow continuity.
Obtain identification, enter billing information, and collect payments when required under corporate policies.
Follow departmental procedures, safety protocols, compliance standards, and patient-information confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Perform routine administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs, including the Blueprint for Wellness annual no-cost health assessment and healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans and potential annual performance bonus compensation.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Mileage reimbursement for territory positions.