Phlebotomist III Territory (Float)

Quest Diagnostics•Oak Park, MI

2h•Onsite

About The Position

The Phlebotomist III Territory (Float) travels within an assigned territory to provide professional phlebotomy services at Patient Service Centers (PSCs), Client Offices (IOPs), and other sites. The role ensures accurate specimen collection, patient identification, and adherence to testing protocols in support of high-quality laboratory results. It requires independent work with a consistently low error rate, including complex collections and patient or client situations, while delivering a professional and efficient experience. The position demonstrates the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with rotational weekends. Travel may be up to 75%; mileage reimbursement is available for territory positions. The role may provide coverage across territory locations with minimal notice and may mentor on-site staff.

Requirements

Three years of phlebotomy experience.
High school diploma or equivalent.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
Travel up to 75%.
English proficiency is required.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Ability to work independently and accurately in a fast-paced setting with minimal on-site supervision.
Proven phlebotomy experience, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive fine-dexterity hand motions and stand or sit for extended periods; frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
Ability to use a phone and computer extensively and frequently communicate in English with patients and clients.
For applicable travel requirements, maintain reliable transportation, a valid driver's license, and a clean driving record.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of an accredited phlebotomy program, medical assistant training, or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Perform specimen collections for a variety of tests, including venipuncture and capillary draws, and handle difficult draws such as pediatric, geriatric, and hard-stick collections.
Obtain patient identification and signatures, ensure accurate specimen labeling, and perform necessary data entry.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required.
Research test and client information and verify written and electronic orders using laboratory systems or directories of services.
Provide professional, respectful, and efficient service to patients and clients; communicate procedures clearly and address questions.
Enter patient registration, test orders, and billing information accurately.
Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
Provide coverage across PSC and IOP locations within the assigned territory, sometimes with minimal notice.
Complete daily office activities accurately and on time; maintain reliable transportation and meet applicable travel expectations.
May mentor on-site staff by providing guidance and support.
Serve as a subject matter expert on complex specimen requirements, special processing, troubleshooting specimen issues, and business knowledge.
Use sound judgment to adapt independently to operational needs and maintain workflow continuity.
Obtain identification, enter billing information, and collect payments when required in accordance with corporate policies.
Follow departmental procedures, safety protocols, compliance standards, and patient-information confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.

Benefits

Medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours, starting Day 1.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Annual performance bonus compensation may be available to eligible candidates.
Mileage reimbursement for territory positions.