Phlebotomist III - Floater

Quest Diagnosticsorporated • Columbia, MO

1d • Onsite

About The Position

The Patient Services Representative III (PSR III) represents the company to patients and collects quality blood samples for laboratory testing. The role prepares specimens while following established practices and procedures, explains procedures to patients, and draws blood skillfully, safely, and accurately while creating an atmosphere of trust and confidence. The PSR III demonstrates leadership behaviors, process excellence, confidentiality, and accuracy when handling patient information.

Under the direction of the area supervisor, the PSR III performs daily activities accurately and on time, maintains a safe and professional environment, and carries out forensic and clinical specimen collection and processing. Duties include verifying patient demographic information and initials, obtaining the patient's signature after venipuncture to confirm tubes were labeled in the patient's presence and with the correct name, and maintaining required records and documentation. The role promotes a positive image to patients, clients, employees, and the public.

The successful applicant may be assigned to a doctor's office or patient service center as business needs dictate. The position requires travel and flexibility to cover multiple locations, including patient service center and in-office phlebotomy locations, sometimes with minimal notice. Training locations may vary according to trainer availability.

Requirements

• High school diploma or equivalent.
• Three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Availability and flexibility to meet staffing needs, including weekends, holidays, on-call work, and overtime.
• Ability to make decisions based on established procedures and exercise good judgment.
• Reliable transportation, a valid driver license, and a clean driving record, if applicable.
• Ability to travel and work flexible hours across multiple locations, including covering patient service center and in-office phlebotomy locations with minimal notice.
• Ability to handle multiple priorities in a high-volume setting.
• Demonstrated customer focus and ability to communicate openly and transparently with peers, supervisors, and patients; embrace change; and demonstrate knowledge of the business.
• Commitment to company policies and procedures, including the dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Keyboard and data-entry experience.

Nice To Haves

• Medical assistant or paramedic training.
• Phlebotomy certification; certification is required in California, Nevada, and Washington.
• At least two years of experience in a Patient Service Center environment.
• Customer service experience in a retail or service environment.

Responsibilities

• Collect quality blood samples, including pediatric, geriatric, and capillary collections, and prepare specimens for laboratory testing according to established procedures.
• Explain procedures to patients and draw blood skillfully, safely, and accurately while fostering trust and confidence.
• Perform forensic and clinical specimen collection and processing duties.
• Verify patient demographic information and initials, and obtain the patient's signature after venipuncture to verify tubes were labeled in the patient's presence and with the correct name.
• Maintain required records and documentation.
• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment and promote a positive image to patients, clients, employees, and the public.
• Travel to and cover multiple patient service center and in-office phlebotomy locations as staffing and business needs require.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED