Phlebotomist III Territory (Float)

Quest Diagnostics•Joliet, IL

2d•Onsite

About The Position

The Phlebotomist III Territory (Float) travels within an assigned territory to provide professional phlebotomy services at Patient Service Centers (PSCs), Client Offices (IOPs), and other sites. The role ensures accurate specimen collection, patient identification, and compliance with testing protocols, while providing a professional and efficient experience for patients, staff, and clients. The Phlebotomist III works independently with a consistently low error rate and handles complex collections and patient or client situations. The position is based in the Joliet, Illinois territory, with travel required up to 75%. The stated schedule is Monday through Friday, 6:00 AM to 6:00 PM, with two Saturdays per month. Mileage reimbursement is available for territory positions. The role performs a range of specimen collection and processing tasks, including frequent difficult draws, specimen preparation, order verification, patient registration, and billing entry. It provides coverage across territory locations, supports site operations, and may mentor on-site staff. The employee follows company policies, safety protocols, confidentiality requirements, and compliance standards, and completes training to maintain current phlebotomy skills and knowledge.

Requirements

Three years of phlebotomy experience.
High school diploma or equivalent.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Ability to work independently and perform accurate, error-free work in a fast-paced setting with minimal on-site supervision.
Proven phlebotomy experience, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
English language proficiency.
Travel up to 75%.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
For applicable territory travel, a valid driver's license and clean driving record are required.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of a phlebotomy-accredited program, medical assistant training, or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Perform specimen collections for a variety of tests, including venipuncture and capillary draws, following established procedures.
Frequently handle difficult collections, including pediatric, geriatric, and hard-stick draws, with minimal error.
Obtain patient identification and signatures to confirm specimen labeling accuracy.
Perform data entry, including patient registration, test order entry, and billing information.
Prepare specimens for transport and testing by labeling, centrifuging, splitting, and storing them as required by the test order.
Research test and client information, and confirm and verify written and electronic orders using laboratory systems or directories of services.
Provide professional, respectful, and efficient service to patients and clients; explain collection procedures and address questions.
Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
Provide coverage across PSC and IOP locations in the assigned territory, including with minimal notice.
Ensure daily office activities are completed accurately and on time.
Maintain reliable transportation and meet travel expectations, including having a valid driver's license and clean driving record if applicable.
May mentor on-site staff by providing guidance and support.
Serve as a subject matter expert on complex specimen requirements, special processing, specimen troubleshooting, and business knowledge.
Use independent judgment to adapt to operational needs and maintain workflow continuity.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental procedures, safety protocols, compliance standards, and patient-information confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.
Demonstrate the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, plus buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Mileage reimbursement for territory positions.