Phlebotomist III Territory (Float)

Quest Diagnostics•Fort Smith, AR

About The Position

The Phlebotomist III Territory (Float) travels within an assigned territory to provide professional phlebotomy services at Patient Service Centers, client offices, and other sites. The role ensures accurate specimen collection, patient identification, and compliance with testing protocols while providing a professional, efficient experience for patients, staff, and clients. The phlebotomist works independently with a consistently low error rate and handles complex collections and patient or client situations. The position demonstrates the Quest 5Cs—Customer First, Care, Collaboration, Curiosity, and Continuous Improvement—to support service and operational excellence. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. Travel may be up to 75% across the assigned territory, and coverage at locations may be needed with minimal notice. Pay starts at $20.00 per hour; salary offers depend on factors including skills, training, experience, education, certifications, market, and organizational considerations. Successful candidates may be eligible for annual performance bonus compensation. The employer offers benefits and programs that may vary according to part-time or full-time status. These include medical and supplemental health, dental and vision coverage for eligible full-time employees, well-being programs, a no-cost annual health assessment, mental health support, vacation and health/flex time, holidays and a personal day, financial coaching, a 401(k) with company match after 12 months, an employee stock purchase plan, life and disability insurance, flexible spending accounts, annual incentive plans, matching gifts, education assistance, and career advancement opportunities.

Requirements

Three years of phlebotomy experience.
High school diploma or equivalent.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Demonstrated phlebotomy experience that includes pediatric and geriatric collections.
Ability to work independently and produce accurate, error-free work in a fast-paced setting with minimal on-site supervision.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
English proficiency is required.
Travel up to 75%.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive fine hand motions, stand or sit for extended periods, and frequently walk and stand; occasional bending, kneeling, reaching, twisting, or pulling.
Extensive use of phone and computer and frequent communication in English with patients and clients.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of an accredited phlebotomy program, or medical assistant or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar, is strongly desired.

Responsibilities

Collect specimens for a variety of tests using established procedures, including venipuncture and capillary draws.
Frequently perform difficult draws, including pediatric, geriatric, and hard-stick collections, with minimal error.
Obtain patient identification and signatures to confirm specimen labeling accuracy.
Enter data as needed and accurately complete patient registration, test orders, and billing information.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required.
Research test and client information and verify written and electronic orders using laboratory systems or directories of services.
Provide professional, respectful, efficient service to patients and clients; explain collection procedures and answer questions.
Use communication, problem-solving, and collaboration skills to complete procedures and address questions.
Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
Provide coverage across Patient Service Center and client office locations within the assigned territory, sometimes with minimal notice.
Ensure daily office activities are completed accurately and on time.
Maintain reliable transportation and meet travel expectations, including having a valid driver's license and clean driving record if applicable.
May mentor on-site staff by providing guidance and support.
Serve as a subject matter expert on complex specimen requirements, special processing, specimen troubleshooting, and business knowledge.
Use independent judgment to adapt to operational needs and ensure workflow continuity.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental procedures, safety protocols, compliance standards, and patient confidentiality requirements.
Use laboratory systems, directories, and corporate tools to verify orders and documentation.
Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.

Benefits

Medical and supplemental health coverage for eligible full-time employees working 30 or more hours.
Dental and vision coverage for eligible full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.