Phlebotomist III Territory (Float)

Quest Diagnostics•Hoffman Estates, IL

About The Position

The Phlebotomist III Territory (Float) travels within an assigned territory to provide professional phlebotomy services at Patient Service Centers, client offices, and other sites. The role ensures accurate specimen collection, patient identification, and compliance with testing protocols while delivering a professional and efficient experience for patients, staff, and clients. The position works independently with a consistently low error rate and handles complex collections and patient or client situations. Travel may be up to 75%. Mileage reimbursement is available for territory positions. The schedule is Monday to Friday, 7:00 AM to 7:15 PM, and Saturday, 6:00 AM to 1:00 PM. The listed pay range is $24.00–$26.75 per hour. Salary offers depend on factors including skills, training, experience, education, certifications, market conditions, and organizational factors. Successful candidates may be eligible for annual performance bonus compensation. The role requires a high school diploma or equivalent and three years of phlebotomy experience. Phlebotomy certification is required in California, Nevada, Washington, and Louisiana. The position involves frequent lifting up to 15 pounds and occasional lifting up to 40 pounds with assistance as needed, repetitive hand motions, extended periods of standing or sitting, frequent walking and standing, and occasional bending, kneeling, reaching, twisting, or pulling. It also requires extensive phone and computer use and frequent communication in English with patients and clients.

Requirements

Three years of phlebotomy experience.
High school diploma or equivalent.
Phlebotomy certification is required in California, Nevada, Washington, and Louisiana.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Ability to work independently and perform accurate, error-free work in a fast-paced setting with minimal on-site supervision.
Proven phlebotomy experience, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
English language proficiency.
Ability to travel up to 75%.
Reliable transportation; valid driver license and clean driving record if applicable.
Ability to meet the physical requirements, including lifting, repetitive hand motions, extended standing or sitting, and frequent walking and standing.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of an accredited phlebotomy program, medical assistant training, or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Perform specimen collections for a variety of tests, including venipuncture and capillary draws, following established procedures.
Frequently perform difficult draws, including pediatric, geriatric, and hard-stick collections, with minimal error.
Obtain patient identification and signatures to confirm specimen labeling accuracy.
Enter data and perform accurate patient registration, test order entry, and billing information entry.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test orders.
Research test and client information and verify written and electronic orders using laboratory technology systems or directories of services.
Provide professional, respectful, efficient service to patients and clients; explain collection procedures and respond to patient questions.
Use communication, problem-solving, and collaboration skills to complete procedures and address questions.
Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
Provide coverage across Patient Service Center and client office locations within the assigned territory, sometimes with minimal notice.
Ensure daily office activities are completed accurately and on time.
Maintain reliable transportation and meet role travel expectations, including holding a valid driver license and maintaining a clean driving record if applicable.
May mentor on-site staff by providing guidance and support.
Serve as a subject matter expert for complex specimen requirements, special processing, specimen troubleshooting, and business knowledge.
Use sound judgment to adapt to operational needs and maintain workflow continuity.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental policies, procedures, safety protocols, and compliance standards, including patient confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.
Demonstrate the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement.

Benefits

Day 1 medical, supplemental health, dental, and vision benefits for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment through Blueprint for Wellness®.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Mileage reimbursement for territory positions.
Potential eligibility for annual performance bonus compensation.