Phlebotomist III Territory (Float)

Quest Diagnostics•Hillman, MI

3d•Onsite

About The Position

Travel within an assigned territory to provide professional phlebotomy services at Patient Service Centers, client offices, and other sites. Ensure accurate specimen collection and patient identification, follow testing protocols, and support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Work independently with a consistently low error rate, handle complex collections and patient/client situations, and demonstrate Quest’s 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement. The role provides coverage across PSC and IOP locations in the assigned territory, sometimes with minimal notice, and includes travel of up to 75%. The schedule is Monday through Friday, with hours varying between 6:00 AM and 6:00 PM, plus rotational weekends. Salary offers consider factors including relevant skills, training, experience, education, certifications, market conditions, and organizational factors. Eligible candidates may receive annual performance bonus compensation. Benefits and programs may vary by position status. Offerings include medical, supplemental health, dental, and vision coverage for eligible full-time employees working 30 or more hours; well-being and mental health programs; a no-cost annual health assessment; vacation and health/flex time; six holidays plus a MyDay off; financial coaching; a 401(k) and/or Roth IRA with company match up to 5% after 12 months; an employee stock purchase plan; life and disability insurance; flexible spending accounts; matching gifts; education assistance; and career advancement opportunities.

Requirements

At least three years of phlebotomy experience.
High school diploma or equivalent.
Phlebotomy certification is required in California, Nevada, Washington, and Louisiana.
Ability to travel up to 75%.
English language proficiency.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Ability to work independently and accurately in a fast-paced setting with minimal on-site supervision.
Proven phlebotomy experience, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive hand motions requiring fine dexterity and to stand or sit for extended periods.
Ability to walk and stand frequently and bend, kneel, reach, twist, or pull occasionally.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of an accredited phlebotomy program, medical assistant training, or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Perform venipuncture, capillary draws, and other specimen collections according to established procedures, including difficult pediatric, geriatric, and hard-stick collections.
Obtain patient identification and signatures, confirm specimen labeling accuracy, and complete data entry as needed.
Prepare specimens for transport and testing by labeling, centrifuging, splitting, and storing them as required by test orders.
Research test and client information and verify written and electronic orders using laboratory systems or directories of services.
Provide professional, respectful, and efficient service to patients and clients; communicate procedures, answer questions, and use problem-solving and collaboration skills.
Accurately enter patient registration, test-order, and billing information.
Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
Provide coverage across PSC and IOP locations in the assigned territory, sometimes with minimal notice, and complete daily office activities accurately and on time.
Maintain reliable transportation and meet travel expectations, including having a valid driver license and clean driving record if applicable.
May mentor on-site staff by providing guidance and support.
Serve as a subject matter expert on complex specimen requirements, special processing, specimen troubleshooting, and business knowledge.
Adapt independently to operational needs and support workflow continuity.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental procedures, safety protocols, and compliance standards, including patient confidentiality requirements.
Use laboratory systems, directories, and corporate tools to verify orders and documentation.
Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.

Benefits

Medical, supplemental health, dental, and vision coverage for eligible full-time employees working 30 or more hours
Well-being programs
Annual no-cost health assessment program, Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
Six holidays plus one MyDay off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, with buy-up option
Flexible Spending Accounts
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
Eligible candidates may receive annual performance bonus compensation