Phlebotomist III Territory

Quest Diagnostics•Charlotte, NC

8d•$22

About The Position

The Phlebotomist III travels within an assigned territory to provide professional phlebotomy services at Patient Service Centers, client offices, and other sites. The role ensures accurate specimen collection, patient identification, and compliance with testing protocols to support high-quality laboratory results. The phlebotomist works independently with a consistently low error rate and handles complex collections and patient or client situations, while demonstrating the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement. The schedule is Monday through Friday, with hours varying between 6:00 AM and 7:00 PM depending on the office being covered, and rotational weekends. Travel is required, up to 75%, to provide coverage across locations in the assigned territory. Quest Diagnostics offers benefits and programs to support employees and their families. Depending on whether the position is part-time or full-time, benefits may include medical and supplemental health, dental and vision coverage for eligible full-time employees, well-being programs, vacation and health/flex time, holidays and a MyDay off, a 401(k) with company match, employee stock purchase plan, life and disability insurance, flexible spending accounts, annual incentive plans, education assistance, and career advancement opportunities.

Requirements

Three years of phlebotomy experience.
High school diploma or equivalent.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Ability to work independently and perform accurate, error-free work in a fast-paced setting with minimal on-site supervision.
Demonstrated phlebotomy experience, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
English-language proficiency.
Travel up to 75%.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
Physical ability to lift up to 15 pounds frequently and up to 40 pounds occasionally with assistance as needed; perform repetitive fine hand motions; stand or sit for extended periods; and walk frequently, with occasional bending, kneeling, reaching, twisting, or pulling.
Ability to use a phone and computer extensively and communicate frequently with patients and clients.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of an accredited phlebotomy program, or medical assistant or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Perform specimen collections for a variety of tests, including venipuncture and capillary draws, and handle difficult collections such as pediatric, geriatric, and hard-stick draws.
Obtain patient identification and signatures to confirm specimen-labeling accuracy, and perform required data entry.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test orders.
Research test and client information and verify written and electronic orders using laboratory systems or directories of services.
Provide respectful, professional, and efficient service to patients and clients; communicate procedures clearly and address questions.
Accurately enter patient registration, test order, and billing information.
Maintain a clean, orderly, and welcoming collection environment, and manage multiple priorities in a high-volume setting.
Provide coverage across Patient Service Center and client office locations within the assigned territory, sometimes with minimal notice.
Ensure daily office activities are completed accurately and on time.
Maintain reliable transportation and meet travel expectations, including having a valid driver's license and clean driving record if applicable.
May mentor on-site staff by providing guidance and support.
Serve as a subject matter expert for complex specimen requirements, special processing, specimen troubleshooting, and business knowledge.
Use independent judgment to adapt to operational needs and ensure workflow continuity.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental policies, procedures, safety protocols, and compliance standards, including patient-information confidentiality.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, email use, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.

Benefits

Day 1 medical and supplemental health, dental, and vision coverage for eligible full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.