Phlebotomist III Territory

Quest Diagnostics•Brooklyn, NY

8d•Onsite

About The Position

The Phlebotomist III Territory travels within an assigned territory to provide professional phlebotomy services at Patient Service Centers (PSCs), Client Offices (IOPs), and other sites. The role ensures accurate specimen collection and patient identification, follows testing protocols, and supports high-quality laboratory results. The Phlebotomist works independently with a consistently low error rate, handles complex collections and patient or client situations, and communicates effectively to provide a professional experience. The role demonstrates the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement. The position includes specimen collection and processing, patient registration and order entry, customer service, site coverage and travel, operational support, and compliance with safety and confidentiality requirements. The schedule is Monday through Friday, 7:30 AM to 6:00 PM, with rotational weekend work. The assigned territory is Brooklyn, New York, and travel may be up to 75%.

Requirements

Three years of phlebotomy experience.
High school diploma or equivalent.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Ability to work independently and perform accurate, error-free work in a fast-paced setting with minimal on-site supervision.
Proven phlebotomy experience that includes pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
Travel up to 75%.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed; perform repetitive fine hand motions; stand or sit for extended periods; and walk, stand, bend, kneel, reach, twist, or pull as described.
Extensive use of a phone and computer and frequent communication in English with patients and clients.
English language proficiency.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of an accredited phlebotomy program or medical assistant or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Perform specimen collections for a variety of tests, including venipuncture and capillary draws, and frequently handle difficult draws, including pediatric, geriatric, and hard sticks.
Obtain patient identification and signatures to ensure accurate specimen labeling.
Enter patient, test order, and billing information accurately as needed.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required.
Research test and client information and verify written and electronic orders using laboratory systems or directories of services.
Provide professional, respectful, efficient service to patients and clients; explain collection procedures and address patient questions.
Use communication, problem-solving, and collaboration skills to complete procedures and resolve questions or issues.
Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
Provide coverage across PSC and IOP locations in the assigned territory, sometimes with minimal notice, and complete office activities accurately and on time.
Maintain reliable transportation and meet travel expectations, including holding a valid driver license and maintaining a clean driving record if applicable.
May mentor on-site staff by providing guidance and support.
Serve as a subject matter expert on complex specimen requirements, special processing, specimen troubleshooting, and business knowledge.
Use independent judgment to adapt to operational needs and maintain workflow continuity.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental procedures, safety protocols, compliance standards, and patient information confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.

Benefits

Eligible employees working 30 or more hours may receive Day 1 medical, supplemental health, dental, and vision coverage.
Well-being programs and an annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans and potential annual performance bonus compensation.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.