Phlebotomist III Territory (Float)

Quest Diagnostics•Comins Township, MI

5h•Onsite

About The Position

The Phlebotomist III Territory (Float) travels throughout an assigned territory to provide professional phlebotomy services at Patient Service Centers (PSCs), Client Offices (IOPs), and other sites. The role ensures accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. The Phlebotomist communicates effectively to provide patients, staff, and clients with a professional and efficient experience, works independently with a consistently low error rate, and handles complex collections and patient or client situations. The role demonstrates the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement. The listed schedule is Monday to Friday, 6:00 AM to 6:00 PM, with rotational weekend work. Travel is required up to 75%, and mileage reimbursement is available for territory positions. The role involves frequent difficult draws, including pediatric, geriatric, and hard-stick collections, as well as specimen processing, data entry, customer service, site coverage, and compliance with laboratory and patient-information policies.

Requirements

At least three years of phlebotomy experience.
High school diploma or equivalent.
Phlebotomy certification is required in California, Nevada, Washington, and Louisiana.
Ability to travel up to 75%.
English language proficiency is required.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Ability to work independently and accurately in a fast-paced setting with minimal on-site supervision.
Proven phlebotomy experience, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive fine-motor hand motions and stand or sit for extended periods; frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of an accredited phlebotomy program, or medical assistant or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Perform specimen collections for a variety of tests, including venipuncture and capillary draws, and frequently handle difficult draws such as pediatric, geriatric, and hard-stick collections.
Obtain patient identification and signatures, ensure accurate specimen labeling, and complete data entry as needed.
Prepare specimens for transport and testing by labeling, centrifuging, splitting, and storing them according to test orders.
Research test and client information and verify written and electronic orders using laboratory technology systems or directories of services.
Provide professional, respectful, and efficient service to patients and clients; communicate collection procedures and answer questions.
Complete accurate patient registration, test-order entry, and billing data entry.
Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
Provide coverage across PSC and IOP locations in the assigned territory, sometimes with minimal notice.
Ensure daily office activities are completed accurately and on time.
Maintain reliable transportation and meet travel expectations, including a valid driver license and clean driving record if applicable.
May mentor on-site staff by providing guidance and support.
Serve as a subject matter expert for complex specimen requirements, special processing, specimen troubleshooting, and business knowledge.
Adapt independently to operational needs and maintain workflow continuity.
Obtain identification, enter billing information accurately, and collect payments when required, following corporate policies.
Follow departmental procedures, safety protocols, and compliance standards, including protecting patient confidentiality.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete training and maintain current phlebotomy skills and knowledge.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Mileage reimbursement for territory positions.
Successful candidates may be eligible for annual performance bonus compensation.