Phlebotomist II Territory (Float)

Quest Diagnostics • Grand Haven Charter Township, MI

9d • Onsite

About The Position

The Phlebotomist II Territory (Float) travels within an assigned territory to provide professional phlebotomy services at Patient Service Centers, client offices, and other sites. The role ensures accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. It requires independent work with a consistently low error rate, handling more complex collections and patient or client situations, and demonstrating Quest’s 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement.

The position is based in Grand Haven, Michigan. The listed schedule is Monday or Wednesday, 6:00 AM to 6:00 PM, with floating or varying hours, and every other Saturday from 7:00 AM to 12:00 PM. Travel may be required up to 75%, with coverage across Patient Service Centers and client offices in the assigned territory, sometimes with minimal notice.

Requirements

• Two years of phlebotomy experience.
• High school diploma or equivalent.
• Ability to travel up to 75%.
• Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
• English language proficiency is required.
• Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
• Ability to work independently and perform accurate, error-free work in a fast-paced setting with minimal on-site supervision.
• Experienced phlebotomy skills, including pediatric and geriatric collections.
• Strong communication skills and ability to adapt to change.
• Keyboard and data-entry experience.
• Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed; perform repetitive hand motions requiring fine dexterity; stand or sit for extended periods; walk frequently; and occasionally bend, kneel, reach, twist, or pull.
• Extensive use of phone and computer and frequent communication in English with patients and clients.

Nice To Haves

• Customer service experience in a retail or service environment.
• Completion of an accredited phlebotomy program, or medical assistant or paramedic training.
• Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

• Perform specimen collections for a variety of tests, including venipuncture and capillary draws, and handle difficult draws such as pediatric, geriatric, and hard-stick collections.
• Obtain patient identification and signatures to confirm accurate specimen labeling, and perform data entry as needed.
• Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by the test order.
• Research test and client information and confirm written and electronic orders using laboratory technology systems or directories of services.
• Resolve routine patient and client concerns independently and escalate non-routine issues appropriately.
• Provide professional, respectful, and efficient service; communicate collection procedures, answer patient questions, and use problem-solving skills to complete procedures.
• Enter patient registration, test order, and billing information accurately.
• Maintain a clean, orderly, and welcoming collection environment and handle multiple priorities in a high-volume setting.
• Provide coverage across Patient Service Centers and client offices within the assigned territory, sometimes with minimal notice.
• Complete daily office activities accurately and on time.
• Maintain reliable transportation and meet travel expectations, including a valid driver's license and clean driving record if applicable.
• Obtain identification, enter billing information, and collect payments when required, following corporate policies.
• Follow departmental policies, procedures, safety protocols, compliance standards, and patient confidentiality requirements.
• Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
• Support routine administrative tasks, including stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
• Complete training and maintain current phlebotomy skills and knowledge.

Benefits

• Part-time employees scheduled to work at least 20 hours per week may be eligible for vacation and health/flex time.
• Part-time employees regularly scheduled to work 20 or more hours per week may be eligible for six holidays plus one “MyDay” off.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Education assistance through MyQuest for Education.
• Annual, no-cost Blueprint for Wellness health assessment program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED