Phlebotomist II Territory (Float)

Quest Diagnostics•Royal Oak, MI

5d•Onsite

About The Position

The Phlebotomist II Territory (Float) travels within an assigned territory to provide professional phlebotomy services at Patient Service Centers, Client Offices, and other sites. The role ensures accurate specimen collection, patient identification, and compliance with testing protocols to support high-quality laboratory results. The phlebotomist works independently with a consistently low error rate and handles complex collections and patient or client situations while providing a professional, efficient experience. The position is based in Royal Oak, Michigan, and is scheduled Monday through Friday between 7:00 AM and 6:30 PM in 8-hour shifts, with varied rotational weekend work. Travel may be required up to 75%. Responsibilities include collecting and processing specimens for a variety of tests, including venipuncture and capillary draws; handling difficult draws such as pediatric, geriatric, and hard-stick collections; verifying patient identification, orders, and labeling; entering patient, test, and billing data; and preparing specimens for transport and testing. The role also addresses routine patient and client concerns, communicates collection procedures, maintains a clean collection environment, and supports administrative and operational tasks. The phlebotomist provides coverage across sites in the territory, follows safety, privacy, and compliance requirements, and maintains current phlebotomy skills and knowledge. The employer offers a range of benefits and programs, some of which depend on whether the position is part-time or full-time. Listed offerings include medical and supplemental health, dental and vision coverage for eligible full-time employees, well-being and mental health programs, vacation and health/flex time, paid holidays and a MyDay off, financial coaching, a 401(k) with company match after 12 months, an employee stock purchase plan, life and disability insurance, flexible spending accounts, matching gifts, education assistance, and career advancement opportunities.

Requirements

Two years of phlebotomy experience.
High school diploma or equivalent.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Experienced phlebotomy skills, including pediatric and geriatric collections.
Ability to work independently and perform accurate, low-error work in a fast-paced setting with minimal on-site supervision.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
English proficiency.
Travel up to 75%.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
Reliable transportation and, if applicable, a valid driver's license and clean driving record.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of an accredited phlebotomy program, medical assistant training, or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Travel within the assigned territory to provide phlebotomy services at Patient Service Centers, Client Offices, and other sites.
Perform venipuncture, capillary draws, and other specimen collections according to established procedures, including difficult pediatric, geriatric, and hard-stick draws.
Obtain and verify patient identification and signatures, and ensure accurate specimen labeling.
Enter patient registration, test order, and billing information accurately.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required.
Research and verify test and client information and written or electronic orders using laboratory systems and directories.
Resolve routine patient and client concerns independently and escalate non-routine issues appropriately.
Provide professional, respectful, and efficient service; explain collection procedures and address patient questions.
Maintain a clean, orderly, and welcoming collection environment and handle multiple priorities in a high-volume setting.
Provide coverage across Patient Service Centers and Client Offices within the assigned territory, potentially with minimal notice.
Ensure daily office activities are completed accurately and on time.
Maintain reliable transportation and meet role travel expectations; hold a valid driver's license and clean driving record if applicable.
Collect payments when required and follow corporate policies for identification and billing.
Follow departmental procedures, safety protocols, compliance standards, and patient confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, email use, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.
Demonstrate the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement.

Benefits

Day 1 medical and supplemental health, dental, and vision coverage for eligible full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.