Phlebotomist II Territory (Float)

Quest Diagnostics

8d•Onsite

About The Position

The Phlebotomist II Territory (Float) travels within an assigned territory to provide professional phlebotomy services at Patient Service Centers, client offices, and other sites. The role ensures accurate specimen collection, patient identification, and compliance with testing protocols to support high-quality laboratory results. It requires independent work with a consistently low error rate and the ability to handle complex collections and patient or client situations while delivering professional, efficient service. The position supports coverage across assigned sites, sometimes with minimal notice, and involves specimen collection and preparation, patient registration and order entry, customer service, and routine administrative and operational tasks. The role demonstrates the Quest 5Cs—Customer First, Care, Collaboration, Curiosity, and Continuous Improvement—in interactions and daily work. The listed schedule is Monday to Friday, with varying days and hours between 6:00 AM and 6:00 PM, and every third Saturday from 7:00 AM to 12:00 PM. Travel is required up to 75%.

Requirements

At least two years of phlebotomy experience.
High school diploma or equivalent.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Experienced phlebotomy skills, including pediatric and geriatric collections.
Ability to work independently and perform accurate, low-error work in a fast-paced setting with minimal on-site supervision.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
English language proficiency.
Travel up to 75%.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
Valid driver license and clean driving record if applicable to the role.

Nice To Haves

Customer service experience in a retail or service environment.
Training through an accredited phlebotomy program, or medical assistant or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar, is strongly desired.

Responsibilities

Collect specimens for a variety of tests, including venipuncture and capillary draws, following established procedures.
Perform difficult draws, including pediatric, geriatric, and hard-stick collections, with minimal error.
Verify patient identification and obtain signatures to ensure specimen labeling accuracy.
Enter patient, test-order, and billing data accurately; research test and client information and verify orders using laboratory systems or service directories.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required.
Resolve routine patient and client concerns independently and escalate non-routine issues appropriately.
Communicate collection procedures clearly, respond to patient questions, and provide professional, respectful, efficient service.
Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
Provide coverage across Patient Service Centers and client offices in the assigned territory, potentially with minimal notice.
Complete daily office activities accurately and on time.
Maintain reliable transportation and meet travel expectations, including having a valid driver license and clean driving record if applicable.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental procedures, safety protocols, compliance standards, and patient-information confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support routine administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.
Demonstrate the Quest 5Cs in interactions and work.

Benefits

Day 1 medical, supplemental health, dental, and vision benefits for full-time employees who work 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.