Phlebotomist II Territory (Float)

Quest Diagnostics • Royal Oak, MI

5d

About The Position

The Phlebotomist II Territory (Float) travels within an assigned territory to provide phlebotomy services at Patient Service Centers, client offices, and other sites. The role is responsible for accurate specimen collection, patient identification, and compliance with testing protocols to support high-quality laboratory results. The position works independently with a consistently low error rate and handles complex collections and patient or client situations while providing a professional, efficient experience. The employee is expected to demonstrate Quest’s 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement.

The position is based in the Royal Oak, Michigan area and is scheduled Monday through Friday between 7:00 AM and 6:30 PM in 8-hour shifts, with varied rotational weekend work. Travel of up to 75% is required, including coverage across assigned Patient Service Centers and client offices, sometimes with minimal notice.

Benefits may vary depending on whether the position is part-time or full-time. Listed offerings include medical and supplemental health, dental and vision coverage for eligible full-time employees working 30 or more hours; well-being and mental health programs; an annual no-cost health assessment; vacation and health/flex time; holidays and a personal day; financial coaching; a 401(k) with company match after 12 months; employee stock purchase plan; life and disability insurance; flexible spending accounts; matching gifts; education assistance; and career advancement opportunities.

Requirements

• At least two years of phlebotomy experience.
• High school diploma or equivalent.
• Travel up to 75%.
• Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
• English language proficiency is required.
• Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
• Ability to work independently and perform accurate, error-free work in a fast-paced setting with minimal on-site supervision.
• Experienced phlebotomy skills, including pediatric and geriatric collections.
• Strong communication skills and ability to adapt to change.
• Keyboard and data-entry experience.
• Ability to meet the physical requirements, including lifting up to 15 pounds frequently and up to 40 pounds occasionally with assistance as needed; repetitive fine hand motions; extended periods standing or sitting; frequent walking and standing; and occasional bending, kneeling, reaching, twisting, or pulling.
• Extensive use of a phone and computer and frequent communication in English with patients and clients.

Nice To Haves

• Customer service experience in a retail or service environment.
• Completion of an accredited phlebotomy program or medical assistant or paramedic training.
• Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

• Perform specimen collections according to established procedures, including venipuncture and capillary draws, and handle difficult pediatric, geriatric, and hard-stick collections with minimal error.
• Obtain patient identification and signatures and ensure accurate specimen labeling; perform data entry as needed.
• Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage according to test orders.
• Research test and client information and verify written and electronic orders using laboratory technology systems or directories of services.
• Resolve routine patient and client concerns independently and escalate non-routine issues appropriately.
• Provide professional, respectful, and efficient service; explain collection procedures, answer patient questions, and use communication and problem-solving skills to complete daily procedures.
• Accurately enter patient registration, test orders, and billing information.
• Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
• Provide coverage across Patient Service Centers and client offices in the assigned territory, including with minimal notice.
• Ensure office activities are completed accurately and on time.
• Maintain reliable transportation and meet role travel expectations, including a valid driver’s license and clean driving record where applicable.
• Obtain identification, enter billing information, and collect payments when required, following corporate policies.
• Follow departmental procedures, safety protocols, compliance standards, and patient confidentiality requirements.
• Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
• Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
• Complete required training and maintain current phlebotomy skills and knowledge.
• Demonstrate Quest’s 5Cs in interactions to support service and operational excellence.

Benefits

• Medical and supplemental health coverage for eligible full-time employees working 30 or more hours
• Dental insurance
• Vision insurance
• Well-being programs
• Annual no-cost health assessment program
• Mental health program
• Vacation and health/flex time
• Six holidays plus one MyDay off
• Financial coaching and services
• 401(k) with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life insurance
• Disability insurance
• Flexible Spending Accounts
• Matching gifts program
• Education assistance
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED