Phlebotomist II Territory

Quest Diagnostics•Gainesville, FL

11d•Onsite

About The Position

The Phlebotomist II Territory role is based in Gainesville, Florida, and involves traveling within an assigned territory to provide professional phlebotomy services at Patient Service Centers (PSCs), Client Offices (IOPs), and other sites. The schedule is Monday through Friday, 6:00 AM to 3:00 PM, with rotational weekends. Travel may be required up to 75% of the time. The role performs accurate specimen collection, patient identification, specimen processing, and related data entry in accordance with testing protocols and company procedures. The Phlebotomist II works independently with a consistently low error rate, handles more complex collections and patient or client situations, and provides a professional, efficient experience. The position also supports site operations, administrative tasks, safety and compliance requirements, and the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement.

Requirements

Two years of phlebotomy experience.
High school diploma or equivalent.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Experienced phlebotomy skills, including pediatric and geriatric collections.
Ability to work independently and perform accurate, error-free work in a fast-paced setting with minimal on-site supervision.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
English language proficiency.
Ability to travel up to 75%.
Reliable transportation; valid driver license and clean driving record if applicable.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
Physical ability to lift up to 15 lbs frequently and up to 40 lbs occasionally, with assistance as needed; perform repetitive fine hand motions; stand or sit for extended periods; walk frequently; and occasionally bend, kneel, reach, twist, or pull.
Ability to use a phone and computer extensively and frequently communicate in English with patients and clients.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of an accredited phlebotomy program or medical assistant or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Collect specimens following established procedures for a variety of tests, including venipuncture and capillary draws.
Perform difficult draws, including pediatric, geriatric, and hard-stick collections, with minimal error.
Obtain patient identification and signatures to ensure specimen labeling accuracy.
Perform data entry, including patient registration, test order entry, and billing information.
Prepare specimens for transport and testing by labeling, centrifuging, splitting, and storing them as required.
Research test and client information and verify written and electronic orders using laboratory technology systems or the directory of services.
Resolve routine patient and client concerns independently and escalate non-routine issues appropriately.
Provide professional, respectful, and efficient service to patients and clients; explain collection procedures and address patient questions.
Use verbal and written communication and problem-solving skills to complete procedures and address questions.
Maintain a clean, orderly, and welcoming collection environment, and manage multiple priorities in a high-volume setting.
Provide coverage across PSCs and Client Offices within the assigned territory, sometimes with minimal notice.
Complete daily office activities accurately and on time.
Maintain reliable transportation and meet travel expectations, including a valid driver license and clean driving record if applicable.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental procedures, safety protocols, compliance standards, and patient-information confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks including stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.
Demonstrate the Quest 5Cs in interactions to support service and operational excellence.

Benefits

Potential eligibility for annual performance bonus compensation and annual incentive plans.
Day 1 medical, supplemental health, dental, and vision benefits for full-time employees working 30 or more hours.
Well-being programs and an annual no-cost health assessment program.
Blueprint for Wellness® and healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.