Phlebotomist II Territory

Quest Diagnostics•Cuyahoga Falls, OH

6d•$17 - $26•Onsite

About The Position

Travel within an assigned territory to provide professional phlebotomy services at assigned Patient Service Centers, Client Offices, or other sites. Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Work independently with a consistently low error rate, handling more complex collections and patient or client situations. Communicate effectively and demonstrate the Quest 5Cs—Customer First, Care, Collaboration, Curiosity, and Continuous Improvement—in all interactions. The role includes collecting and processing specimens, preparing them for transport and testing, entering patient and order information, resolving routine concerns, and maintaining a clean, welcoming collection environment. Provide coverage across sites in the assigned territory, including travel with minimal notice, and support office operations and compliance requirements. Duties may change or be assigned as needed.

Requirements

At least two years of phlebotomy experience.
High school diploma or equivalent.
Travel up to 75%.
Phlebotomy certification is required in California, Nevada, Washington, and Louisiana.
English proficiency.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Ability to work independently and accurately in a fast-paced setting with minimal on-site supervision.
Experienced phlebotomy skills, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive fine hand motions; stand or sit for extended periods; walk frequently; and occasionally bend, kneel, reach, twist, or pull.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of an accredited phlebotomy program or medical assistant or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Perform specimen collections, including venipuncture and capillary draws, and handle difficult pediatric, geriatric, and hard-stick collections.
Verify patient identification and obtain signatures; accurately label specimens and perform data entry as needed.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage according to test orders.
Research and verify test, client, and order information using laboratory systems or directories of services.
Resolve routine patient and client concerns independently and escalate non-routine issues appropriately.
Provide respectful, efficient service; explain collection procedures and address patient questions.
Enter patient registration, test order, and billing information accurately.
Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
Provide coverage across Patient Service Centers and Client Offices within the assigned territory, sometimes with minimal notice.
Complete daily office activities accurately and on time.
Maintain reliable transportation and meet travel expectations; hold a valid driver's license and clean driving record if applicable.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental procedures, safety protocols, compliance standards, and patient confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.

Benefits

Medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours, starting Day 1.
Well-being programs, including an annual no-cost health assessment and a mental health program.
Vacation and health/flex time.
Six holidays plus one “MyDay” off.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans and potential annual performance bonus compensation.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.