Phlebotomist / Administrative Assistant - Tacoma

One Medical•Tacoma, WA

6d•$25 - $27•Onsite

About The Position

One Medical is seeking a Phlebotomist/Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to provide venipuncture and other clinical support services while creating an exceptional in-office experience for patients. The role serves as an initial point of contact and patient ambassador, supports patient care across both the lab and front desk, helps maintain the office environment, and provides other support as requested by the Practice Coordinator, Operations Manager, or providers. The position combines specimen collection with administrative and patient-support work. The successful candidate uses empathy, strong communication, problem-solving, and customer service skills in interactions with patients and teammates, and adapts to changing patient and team needs. The role is full-time, 40 hours per week, with 8-hour shifts generally Monday through Friday between 8:00 AM and 5:00 PM. It is based in the Tacoma, Washington office. Compensation is $25.00–$27.00 per hour, with total compensation potentially depending on candidate-specific factors and potentially including benefits.

Requirements

Active phlebotomy certification to practice in Washington state.
At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
A track record of persisting through change, taking action on challenges, and learning quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE interaction framework in clinical and administrative patient interactions and support a positive in-office experience.
Assist with patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development through rounding, team huddles, team problem solving, and support for providers' ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organization.
Use the team's technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.