Phlebotomist / Administrative Assistant - Tacoma

One Medical•Tacoma, WA

5d•Onsite

About The Position

One Medical is hiring a Phlebotomist / Administrative Assistant, internally known as a Lab Services Specialist / Member Support Specialist, to provide venipuncture and other clinical support services while creating an exceptional in-office experience for patients. The role serves as an ambassador and first point of contact for patients, supports their care journey, and helps maintain the look and feel of the office. The position combines specimen collection with administrative and customer-service responsibilities, requiring tactful communication, empathy, problem-solving, and adaptability. The role is based in the Tacoma, Washington office at 5006 Center St, Suite R, Tacoma, WA 98409. It is full-time, 40 hours per week, with eight-hour shifts generally scheduled Monday through Friday between 8:00 AM and 5:00 PM.

Requirements

Active phlebotomy certification to practice in Washington State.
At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer-service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Track record of persisting through change, taking action on challenges, and learning quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain standards of in-office care through proper specimen labeling, handling, and processing; inventory upkeep; and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.