Phlebotomist / Administrative Assistant (50 Staniford)

One Medical•Boston, MA

2d•$24 - $26•Onsite

About The Position

One Medical’s Phlebotomist/Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, supports patients at a One Medical office by providing venipuncture and other clinical support services, along with administrative and front-of-house assistance. The role serves as a patient ambassador and first point of contact, helping create a positive in-office experience, removing barriers to care, and maintaining the look and feel of the office. The position combines specimen collection and processing with patient intake, schedule support, follow-up, and administrative work. The specialist works with patients ranging from pediatrics to geriatrics depending on the office, and collaborates with providers, the virtual medical team, and office staff. The role also includes office upkeep, technology use, and participation in team development and problem solving. The listed responsibilities describe the general nature of the work and are not exhaustive; management may assign other job-related duties. This is a full-time, 40-hour-per-week role at the 50 Staniford office in Boston, Massachusetts. Shifts are generally eight hours, Monday through Friday, between 7:30 a.m. and 6:30 p.m.; the schedule may change based on business direction. The compensation range is $24.00 to $26.00 per hour, with total compensation potentially varying based on candidate-specific factors and potentially including benefits.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including patient check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem solving, and supporting providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the company technology suite, including Slack, G Suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program offering confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.