Phlebotomist / Administrative Assistant (Inner Sunset)

One Medical•San Francisco, CA

5d•$26 - $28•Onsite

About The Position

One Medical is seeking a Phlebotomist/Administrative Assistant to provide an exceptional in-office patient experience through venipuncture, clinical support, and administrative services. The role serves as a first point of contact and patient ambassador, helping patients through intake and care while maintaining a welcoming, on-brand office environment. The position requires strong interpersonal and communication skills, empathy, adaptability, and a commitment to service and teamwork. This is a full-time role of 40 hours per week, with 8-hour shifts generally scheduled between 8:00 a.m. and 6:00 p.m., Monday through Friday, at the Inner Sunset office at 840 Irving Street. The schedule may change based on business direction. Compensation is $26.25–$28.25 per hour, depending on factors such as skills, experience, and work location.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Active phlebotomy certification to practice in California.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a positive office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical work such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and task management to service-level expectations.
Contribute to team development by attending huddles, participating in team problem-solving, supporting providers with ad hoc requests, and participating in rounding.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the company's technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and its Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.