Phlebotomist / Administrative Assistant (Inner Sunset)

One Medical•San Francisco, CA

4d•Onsite

About The Position

One Medical is seeking a Phlebotomist/Administrative Assistant to provide venipuncture and other clinical support services while creating an exceptional in-office experience for patients. The role combines specimen collection and clinical support with front-desk and administrative work. The employee serves as a first point of contact for patients, maintains the appearance and organization of the office, and supports providers and teammates as requested. The position calls for strong interpersonal, communication, and problem-solving skills, along with an empathetic, service-oriented approach. This is a full-time role of 40 hours per week, with 8-hour shifts generally scheduled between 8:00 a.m. and 6:00 p.m., Monday through Friday, at the Inner Sunset office at 840 Irving Street. The hourly range is $26.25 to $28.25. Total compensation may vary based on candidate-specific factors and may include benefits.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Active phlebotomy certification to practice in California.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to demonstrate confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
A track record of persisting through change, taking action to address challenges, and learning effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative patient interactions, support patient intake and same-day schedule management, arrange follow-up scheduling, assist with billing and insurance, monitor patient feedback, and support outreach as needed.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain standards of in-office care through accurate specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
Respond to patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and Department of Health reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Support team development by participating in rounding, team huddles, team problem solving, and ad hoc support for in-office providers.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.