Phlebotomist / Administrative Assistant (South End)

One Medical•Boston, MA

4d•Onsite

About The Position

One Medical is seeking a Phlebotomist / Administrative Assistant, internally known as a Lab Services Specialist / Member Support Specialist, to provide venipuncture and other clinical support while creating an exceptional in-office experience for patients. The role combines specimen collection, front-desk administration, and patient support. It serves as a first point of contact for patients and helps maintain an inviting, on-brand office environment. The role also supports providers and teammates, responds to changing patient and team needs, and uses empathy, communication, and problem-solving to deliver patient-centered care. This is a full-time role of 40 hours per week, based at One Medical’s South End office in Boston, Massachusetts. Shifts are eight hours and generally occur Monday through Friday between 7:30 a.m. and 6:30 p.m. The hourly pay range is $24 to $26, based on a standard full-time schedule. Total compensation may depend on factors such as skills, experience, and work location, and may include benefits.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical work such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the company’s technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and its Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.