Part-Time Phlebotomist / Administrative Assistant

One Medical•Miami, FL

5d•Onsite

About The Position

One Medical is hiring a part-time Phlebotomist / Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, for its Brickell office in Miami, Florida. The role provides venipuncture and other clinical support services while helping patients have a positive in-office experience. It also supports front-desk operations, administrative workflows, office upkeep, and providers and teammates. The position works in person and is scheduled for 24 or more hours per week. The role calls for excellent specimen-collection technique, tactful interpersonal skills, strong verbal and written communication, empathy, and a customer-centered approach. The employee serves as a first point of contact for patients and helps maintain an office environment that reflects One Medical’s standards. They collaborate with the care team, respond to changing patient and team needs, and may take on other job-related duties assigned by management.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative interactions and support a positive patient experience through intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties such as non-blood specimen collection, EKGs/ECGs, taking vitals, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with teammates and complete daily work.
Perform other job-related duties assigned by management.