Part-Time Phlebotomist / Administrative Assistant

One Medical•Miami, FL

6d•$19 - $21•Onsite

About The Position

One Medical is hiring a part-time Phlebotomist / Administrative Assistant, internally known as a Lab Services Specialist / Member Support Specialist, for its Brickell office in Miami, Florida. The role provides venipuncture and other clinical support while helping patients have a positive in-office experience. The position combines patient-facing clinical work, front-desk and administrative support, office upkeep, and collaboration with providers and teammates. The role is in person and scheduled for 24 or more hours per week. The successful candidate is service-oriented, empathetic, adaptable, and comfortable working as part of a diverse, multidisciplinary team. They will support patients at both the front desk and in the lab, communicate effectively, and respond to patient and team needs. Responsibilities may change or include other related duties assigned by management. One Medical offers eligible regular team members working 24 or more hours per week and their dependents benefits beginning on the team member’s date of hire. The stated pay range is $19 to $21 per hour; total compensation may vary based on factors such as skills, experience, and work location, and may include benefits.

Requirements

At least 6 months of relevant Medical Assistant or Phlebotomist experience outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE communication framework in clinical and administrative patient interactions and support a positive in-office experience.
Support patient intake, same-day schedule management, follow-up scheduling, billing and insurance processes, patient feedback monitoring, and outreach as needed.
Perform venipuncture for patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens appropriately; maintain inventory and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and problem solving, and support in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with teammates and complete daily work.
Provide other job-related support as assigned by management.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the team member, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid in full by One Medical.
Short-term and long-term disability insurance paid in full by One Medical.
For practicing clinicians: malpractice insurance coverage, UpToDate subscription, annual continuing medical education stipend, weekly provider rounds, and discounted access to One Medical’s Annual REAL primary care conference.