Pharmacy Technician (Call Center)
About The Position
McKesson’s Rx Savings Solutions, part of its CoverMyMeds business segment, is seeking a Pharmacy Technician Call Center Representative to support members and customers. The role uses pharmacy and customer service expertise to help people understand prescription options, lower out-of-pocket costs, and navigate pharmacy services. The position is based in Overland Park, Kansas, with on-site training for approximately the first 60 days and a hybrid arrangement with some work-from-home flexibility after onboarding. The primary weekday schedule is either 9:00 a.m.–5:30 p.m. or 11:30 a.m.–8:00 p.m.; candidates may select the shift that works best for them. During training, the schedule is Monday through Friday, 8:00 a.m.–4:30 p.m., at the corporate headquarters at 435 & Nall in Overland Park. The role offers a base pay range of $18.23–$30.38. An annual bonus or long-term incentive opportunities may also be offered.
Requirements
- Typically requires 3+ years of related experience.
- Experience in retail pharmacy, healthcare customer service, and/or healthcare call center environments.
- Ability to communicate professionally and empathetically with members and colleagues.
- Demonstrated ability to multitask, solve problems, and manage deadlines.
- Ability to handle confidential information in a regulated environment.
- Comfort navigating computer systems and multiple applications.
- Working knowledge of Microsoft Outlook and Excel, or willingness to learn.
- PTCB Certified Pharmacy Technician, or ability to obtain certification within 6 months of hire.
Responsibilities
- Answer inbound calls from members and customers about prescription cost-saving opportunities.
- Educate members on identifying and realizing savings with Rx Savings Solutions tools and services.
- Assist with pharmacy claims questions, prescription transfers, and general pharmacy navigation.
- Make outbound calls to members requesting support through the online portal or auto-dialer.
- Coordinate internally to resolve member issues accurately and efficiently.
- Conduct basic research related to pharmacy pricing and medication options.
- Clearly explain the benefits and value of Rx Savings Solutions services.
- Deliver exceptional customer service in every interaction.
- Perform other duties as assigned by management.
Benefits
- Competitive benefits package
- Hybrid work flexibility after successful onboarding
- No weekend shifts and a predictable weekday schedule
- An annual bonus or long-term incentive opportunities may be offered
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
