Call Center Pharmacy Technician

Cencora • Reading, PA

9d • Onsite

About The Position

Cencora is hiring an onsite Pharmacy Call Center Technician in West Reading, Pennsylvania. This full-time role focuses on providing customer service and patient care through pharmacy operations. Team members handle inbound and outbound calls and electronic communications, document customer interactions, create and update patient profiles, enter prescription and plan information, and adjudicate prescription claims. The technician also helps resolve insurance, reimbursement, payment, and claim issues, and supports pharmacists with information needed for therapeutic consultations. Hybrid opportunities may be available after 90 days, depending on operational needs, job performance, and departmental requirements. Shifts are usually eight hours and may include rotating weekends and holidays. Starting pay is $24 per hour or higher based on experience.

Requirements

• Normally, at least two years of directly related and progressively responsible pharmacy experience.
• A Pennsylvania Registered Pharmacy Technician license or Pharmacy Technician Trainee license is required.
• Ability to build positive relationships through effective communication and collaboration.
• Ability to work quickly and accurately under time and volume constraints.
• Strong customer focus and ability to manage customer expectations.
• Ability to resolve patient issues quickly and creatively to improve customer satisfaction.
• Familiarity with pharmaceutical products, services, and drug interactions.
• Strong organizational skills and attention to detail.
• Good analytical skills.
• Proficiency with pharmacy management systems.
• Proficiency with Microsoft M365 applications for productivity, reporting, and communication.

Nice To Haves

• Pharmacy technician certification from a national technical certification organization, such as the Pharmacy Technician Certification Board (PTCB) or comparable national certification.
• Spanish-language proficiency.

Responsibilities

• Answer inbound calls, make outbound calls, and respond to electronic communications about customer inquiries within pharmacy operations.
• Manage and resolve customer complaints, escalating them to a manager when necessary.
• Interact with patients, prescribers, and other staff to solve problems and answer questions.
• Document customer interactions according to standard operating procedures.
• Manage and complete project assignments within defined timelines.
• Create and update patient profiles in the pharmacy information system.
• Enter prescription plan information into patient profiles for prescription processing and adjudication.
• Enter prescription information into the pharmacy information system and adjudicate claims.
• Address insurance, reimbursement, and payment issues by communicating with insurance providers, patients, and pharmacists.
• Assist in reviewing and handling adjudicated prescription claims to ensure reimbursement, co-pay, and related financials are appropriate, and follow up on claims deemed inappropriate as directed.
• Provide pharmacists with information required for therapeutic consultations with patients.
• Work with Pharmacy Benefit Manager companies to resolve plan-specific and patient-specific adjudication issues.
• Use technology platforms to meet customer and business needs.
• Participate in achieving organizational business goals and metrics.
• Perform related duties as assigned.

Benefits

• Medical, dental, and vision care.
• Benefits and resources supporting physical, emotional, financial, and social wellness.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family-building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs, professional development resources, and mentorship opportunities.
• Opportunities to participate in employee resource groups and volunteer activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed