Pharmacy Technician (Call Center)
About The Position
McKesson’s Rx Savings Solutions is seeking a Pharmacy Technician Call Center Representative to support members using its prescription cost-saving services. The role uses pharmacy and customer-service expertise to help members understand prescription options, lower out-of-pocket costs, and navigate pharmacy services. The position is based in Overland Park, Kansas. Training is conducted on-site at the corporate headquarters for approximately the first 60 days; after successful onboarding, the role has a hybrid arrangement with some work-from-home flexibility. The primary schedule is Monday through Friday, with a choice between 9:00 a.m.–5:30 p.m. and 11:30 a.m.–8:00 p.m. During the training period, the schedule is Monday through Friday, 8:00 a.m.–4:30 p.m. The stated base pay range is $18.23–$30.38. Additional compensation, such as an annual bonus or long-term incentive opportunities, may be offered.
Requirements
- Typically requires 3 or more years of related experience.
- Experience in retail pharmacy, healthcare customer service, and/or healthcare call center environments.
- Ability to communicate professionally and empathetically with members and colleagues.
- Demonstrated ability to multitask, problem-solve, and manage deadlines.
- Proven ability to handle confidential information in a regulated environment.
- Comfort navigating computer systems and multiple applications.
- Working knowledge of Microsoft Outlook and Excel, or willingness to learn.
- PTCB Certified Pharmacy Technician, or ability to obtain certification within 6 months of hire.
Responsibilities
- Answer inbound calls from members and customers about prescription cost-saving opportunities.
- Educate members on how to identify and realize savings using Rx Savings Solutions tools and services.
- Assist with pharmacy claims questions, prescription transfers, and general pharmacy navigation.
- Make outbound calls to members who request support through the online portal or auto-dialer.
- Coordinate internally to resolve member issues accurately and efficiently.
- Conduct basic research related to pharmacy pricing and medication options.
- Clearly explain the benefits and value of Rx Savings Solutions services.
- Deliver exceptional customer service in every interaction.
- Perform other duties as assigned by management.
Benefits
- Competitive benefits package
- Hybrid work flexibility after successful onboarding
- Predictable weekday schedule with no weekend shifts
- Annual bonus or long-term incentive opportunities may be offered
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
