Call Center Pharmacy Technician

Cencora•Reading, PA

10d•$24•Onsite

About The Position

Cencora is hiring a full-time, onsite Pharmacy Call Center Technician in West Reading, Pennsylvania. The role supports pharmacy operations by delivering customer service and patient care through phone and electronic communications, prescription processing, claims adjudication, and resolving patient, insurance, and reimbursement issues. Shifts are usually eight hours, with the potential for rotating weekends and holidays. Hybrid work opportunities may be available after 90 days, depending on operational needs, performance, and departmental requirements. Starting pay is $24 per hour or higher based on experience. The position calls for a positive, team-oriented professional who can manage multiple priorities, adapt to changing demands, use technology effectively, and communicate clearly with patients, providers, and colleagues. A Pennsylvania Registered Pharmacy Technician license or Pharmacy Technician Trainee license is required. The role normally requires at least two years of directly related and progressively responsible pharmacy experience. National pharmacy technician certification is preferred. Cencora offers compensation, benefits, and resources supporting team members’ wellbeing and development. Benefits may include medical, dental, and vision care; backup dependent care; adoption assistance; infertility coverage; family-building support; behavioral health solutions; paid parental leave; and paid caregiver leave. The company also offers training, professional development, mentorship, employee resource groups, and volunteer activities.

Requirements

Normally, at least two years of directly related and progressively responsible pharmacy experience.
A Pennsylvania Registered Pharmacy Technician license or Pharmacy Technician Trainee license is required.
Ability to build positive relationships through effective communication and collaboration.
Ability to work quickly and accurately under time and volume constraints.
Strong customer focus and ability to manage customer expectations.
Ability to resolve patient issues quickly and creatively to improve customer satisfaction.
Familiarity with pharmaceutical products, services, and drug interactions.
Strong organizational skills and attention to detail.
Good analytical skills.
Proficiency with pharmacy management systems.
Proficiency with Microsoft M365 productivity, reporting, and communication applications.

Nice To Haves

Pharmacy technician certification from a national technical certification organization, such as PTCB or a comparable national certification.
Spanish-language proficiency.

Responsibilities

Answer inbound calls and make outbound calls to respond to customer inquiries and electronic communications within pharmacy operations.
Manage and resolve customer complaints, escalating issues to a manager as necessary.
Interact with patients, prescribers, and other staff to solve problems and answer questions.
Document customer interactions according to standard operating procedures to support a consistent, high-quality customer experience.
Complete project assignments within defined timelines.
Create and update patient profiles in the pharmacy information system.
Enter prescription plan information into patient profiles for prescription processing and adjudication.
Enter prescription information into the pharmacy information system and adjudicate claims.
Address insurance, reimbursement, and payment issues by communicating with insurance providers, patients, and pharmacists.
Assist in reviewing and handling adjudicated prescription claims to ensure appropriate reimbursement, copays, and related financials, and follow up on claims deemed inappropriate as directed.
Provide pharmacists with information needed for therapeutic consultations with patients.
Work with Pharmacy Benefit Manager companies to resolve plan- and patient-specific adjudication issues.
Use various technology platforms to meet customer and business needs.
Participate in achieving organizational business goals and metrics.
Perform related duties as assigned.