Call Center Pharmacy Technician

Cencora • Reading, PA

12d • Onsite

About The Position

This full-time, onsite Pharmacy Call Center Technician position is based in West Reading, Pennsylvania, and supports Tower Health retail pharmacy operations in an office-based setting. The technician handles patient and prescription information in the pharmacy system, assists with prescription claim adjudication and reimbursement issues, supports pharmacists with medication preparation and therapeutic consultations, and helps maintain pharmacy inventory and dispensing technology. The role also involves answering and triaging calls and delivering medications and pharmaceutical supplies through the concierge prescription program.

Requirements

• Normally requires at least two years of directly related and progressively responsible ambulatory pharmacy experience.
• Pharmacy technician certification from a national technical certification organization, such as PTCB or a comparable national certification, is required; state pharmacy certification is acceptable if core competencies meet or exceed national certification requirements.
• Employees with a Trainee license must upgrade to a Technician license before the Trainee license expires.
• Ability to communicate effectively orally and in writing.
• Ability to work quickly and accurately under time and volume constraints.
• Strong interpersonal skills.
• Ability to resolve patient issues quickly and creatively to improve customer satisfaction.
• Familiarity with pharmaceutical products, services, and drug interactions.
• Strong organizational skills and attention to detail.
• Good analytical skills.

Nice To Haves

• Bachelor's degree program preferred.

Responsibilities

• Create patient profiles in the pharmacy information system.
• Enter prescription plan information in patient profiles for prescription processing and adjudication.
• Enter new patient prescription information into the pharmacy information system.
• Address insurance, reimbursement, and payment issues by communicating with insurance providers, patients, and pharmacists.
• Participate in achieving Ambulatory Pharmacy business goals and metrics.
• Retrieve and prepare medication for pharmacist review and verification.
• Prepare inventory reports for pharmacist review and purchasing.
• Submit, receive, and place inventory in stock.
• Answer inbound calls and triage them to appropriate staff based on the nature of the call.
• Assist with reviewing and handling adjudicated prescription claims to check reimbursement, copay, and related financial details, and follow up on inappropriate claims as directed.
• Provide pharmacists with information required for therapeutic consultations with patients.
• Work with Pharmacy Benefit Manager companies to resolve plan- and patient-specific adjudication issues.
• Supply and monitor ambulatory dispensing robotic technology.
• Deliver medications and pharmaceutical supplies to patients as outlined by the concierge prescription program.
• Perform related duties as assigned.

Benefits

• Medical, dental, and vision care.
• Benefits and resources supporting physical, emotional, financial, and social wellness.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs, professional development resources, and mentorship opportunities.
• Employee resource groups and volunteer activities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed