Pharmacy Technician-Retail Per Diem

Yale New Haven Health • New Haven, CT

9d

About The Position

The Pharmacy Technician assists the pharmacist with all aspects of prescription preparation and delivery, including data processing, inventory management, prescription preparation, customer service, and department maintenance. Employees are expected to support YNHHS’s vision, mission, and values, follow CHAMP and STAR behaviors, prioritize patient safety, uphold professional standards, and promote patient-centered care.

The role includes processing prescriptions and refill requests; preparing and packaging medications for pharmacist verification; helping patients and healthcare team members with inquiries; maintaining the pharmacy department and its inventory; and following applicable regulatory, recordkeeping, and HIPAA requirements. The position requires flexibility to work evening, holiday, and weekend shifts as business needs demand, and the ability to lift and transport items weighing up to 20 pounds and remain on one’s feet and move around the pharmacy and hospital for most of a shift.

Requirements

• High school diploma or equivalent.
• Additional broad training in a relevant field, generally obtained through an associate degree program or pharmacy technician program.
• At least six months of pharmacy technician or healthcare experience; successful completion of an academic or military pharmacy technician training program is considered equivalent to one year of pharmacy technician experience.
• Current registration or licensure, or eligibility for registration or licensure, as a pharmacy technician in the state of employment; registration or licensure must be obtained before the start date.
• Active Pharmacy Technician Certification Board (PTCB) certification or equivalent, required on or within 12 months of hire.
• Excellent customer service, verbal communication, and written communication skills.
• Strong independent problem-solving skills.
• Ability to prioritize and multitask, including changing tasks frequently and quickly.
• Competence with Microsoft Office applications, including Excel.
• Strong time-management and organizational skills.
• Flexibility, eagerness to learn, and a proactive approach to the varying needs of the patient population.
• Flexibility to work evening, holiday, and weekend shifts as business needs demand.
• Ability to lift and transport light boxes and totes weighing up to 20 pounds, and to remain on one’s feet and move around the pharmacy and hospital for most of a shift.

Nice To Haves

• Specialty or retail pharmacy experience preferred.

Responsibilities

• Locate and enter patient demographic information accurately and efficiently in pharmacy computer systems.
• Transcribe new medication orders and process refill requests accurately.
• Perform mathematical calculations to ensure the correct dosage, directions, and quantity are entered and selected.
• Assist with third-party prescription adjudication and work with payers, medical providers, and patients to resolve issues.
• Investigate copay assistance, discount cards, manufacturer coupons, 340-B pricing options, and other prescription cost management options.
• Pick, prepare, package, and label prescription medications for pharmacist verification.
• Assist with preparing and packaging long-term-care prescriptions according to department policies and regulations, including use of a blister packaging device.
• Assist patients with register transactions, telephone calls, and locating over-the-counter products in a timely and courteous manner.
• Respond to nursing staff, providers, and other medical team members by telephone, in person, or electronically; manage, triage, and follow up on inquiries professionally and promptly.
• Follow HIPAA guidelines and the department’s customer-service expectations.
• Maintain a clean work environment and comply with regulatory requirements for recordkeeping and retention.
• Stock pharmacy items and supplies needed for prescription preparation and assist with pharmacy opening and closing procedures.
• Stock, price, order, face, and remove outdated over-the-counter merchandise.
• Rotate medication stock according to expiration dates and usage patterns, and remove expired or soon-to-expire medications according to departmental guidelines.
• Receive wholesaler medications and replenish pharmacy stock accurately.
• Perform daily cycle counts, identify items for reordering, and assist with placing daily wholesaler orders.

What This Job Offers

• Education Level: High school or GED